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Hotel:

Bowling Green Holiday Inn

1021 Wilkinson Trace

Bowling Green, KY 42103

Front Desk Supervisor

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

+ **Career Growth & Learning** – 40% of our management hires are internal promotions!

+ **Invest in Your Future** – 401(k) plan with company match.

+ **Comprehensive Health Coverag** **e** – Medical, dental, and vision insurance options.

+ **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

+ **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

+ **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs.

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**Availability:** Open availability - mornings and evenings, weekends required

**Starting Pay:** $16.25/hr

Summary

Join Holiday Inn Bowling Green as a Front Desk Supervisor and be the welcoming face of our vibrant hotel! In this pivotal role, you will lead and inspire a team to deliver exceptional guest experiences while ensuring smooth daily operations. Your responsibilities include managing front desk activities, providing personalized service, and swiftly resolving guest inquiries to uphold our reputation for excellence. This role offers ample opportunities for growth, allowing you to develop leadership skills and advance within our dynamic hospitality environment. Collaborate closely with departments such as housekeeping and management to ensure seamless coordination and maintain high standards of guest satisfaction. What makes this position unique is the chance to make a lasting impression on guests from around the world, fostering an inclusive and friendly atmosphere that embodies our brand’s commitment to hospitality. Join us to embark on a rewarding career journey where every day brings new challenges and opportunities for development.

Responsibilities

+ You shall lead the front desk team by providing guidance and support to ensure a welcoming atmosphere for all guests.

+ We expect you to manage guest check-in and check-out processes efficiently, ensuring accuracy in billing and reservations.

+ You will handle guest inquiries with professionalism and provide solutions to any issues that may arise during their stay.

+ We expect you to train new staff members on front desk operations, maintaining our high standards of service excellence.

+ You shall coordinate communication between departments to ensure seamless guest experiences and address any operational needs promptly.

+ We expect you to monitor front desk inventory and supplies, placing orders as necessary to maintain essential stock levels.

+ You will oversee daily financial transactions at the front desk, ensuring accurate record-keeping and reporting discrepancies to management.

+ We expect you to implement hotel policies consistently while handling any special requests or accommodations from guests.

Requirements

+ You must demonstrate exceptional customer service skills to ensure guest satisfaction at all times.

+ We expect you to manage and resolve guest issues promptly while maintaining a positive attitude.

+ Your role requires overseeing the front desk team, providing guidance and support for their development.

+ You should be proficient in using hotel management software to efficiently handle reservations and guest inquiries.

+ The ability to coordinate with housekeeping and maintenance to address and prioritize guest requests is essential.

+ We need you to implement and maintain operational procedures that enhance the efficiency of front desk operations.

+ You will monitor and evaluate staff performance, offering feedback and training opportunities to improve team dynamics.

+ It is important for you to have excellent communication skills to effectively liaise with other departments and guests.

Skills

+ Customer Service

+ Leadership Abilities

+ Multitasking Skills

+ Conflict Resolution

+ Time Management

+ Attention to Detail

+ Communication Skills

+ Team Coordination

+ Problem Solving

+ Organizational Skills

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_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!