"Alerted.org

Our client, a leading player in the E-Commerce sector, is seeking a Customer Care Call Center Associate to join their team. As a Customer Care Call Center Associate, you will be part of a dynamic team supporting customer inquiries and ensuring a positive experience. The ideal candidate will have strong interpersonal communication skills, a positive attitude, and a willingness to learn, which will align successfully in the organization.

**Job Title:** Customer Care Call Center Associate

**Location:** Burlington, MA (Hybrid: 3 days in-office, 2 days remote)

What's the Job?

+ Interact with customers daily via phone or email, providing assistance and resolving inquiries.

+ Receive comprehensive training, including 3 weeks in the classroom and 2 weeks of specialty team training.

+ Work collaboratively in a fast-paced environment, contributing to a team-oriented culture.

+ Identify customer needs and involve appropriate support teams when necessary.

+ Embrace opportunities for growth and advancement within the organization.

What's Needed?

+ High School Diploma or GED, with a Bachelor's Degree preferred.

+ 1+ years of customer service experience.

+ Proficiency in Microsoft applications (PowerPoint, Excel, Word).

+ Experience in an E-Commerce, B2B, or B2C environment is a plus.

+ Strong organizational skills and the ability to prioritize tasks effectively.

What's in it for me?

+ Comprehensive training and ongoing coaching to enhance your skills.

+ Opportunities for career advancement based on performance and aspirations.

+ A supportive and inclusive work environment that values diversity.

+ Hybrid work model allowing for flexibility between office and home.

+ Engagement in a dynamic team culture that encourages collaboration.

Upon completion of waiting period consultants are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Vision Plan

+ Health Savings Account

+ Health Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Supplemental Life Insurance

+ Short Term and Long Term Disability Insurance

+ Business Travel Insurance

+ 401(k), Plus Match

+ Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.