• Commercial Collections Specialist

    KeyBank (Amherst, NY)


    Location:

    4224 Ridge Lea Road - Amherst, New York 14226

     

    We are not your typical Collections team!

     

    At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at offering professional and courteous service to them. KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more. In this role, you will spend 90% of your day on the phone, helping our clients to bring their accounts to active and offer solutions.

     

    **Location:** Hybrid - Amherst NY - In-office 2 days per week, after training

    Hours:

    Monday - Friday between 8:00am - 9:00pm ET

     

    This team also works every other Saturday from 8:00am - 12:00pm ET.

     

    Equipment is provided.

    JOB SUMMARY

    A Specialist on the Commercial Collections team engages with commercial clients via phone to resolve account delinquencies and provide professional, solutions-oriented service.

    ROLES AND RESPONSIBILITIES

    + Communicate with clients primarily by phone to help resolve account delinquencies

    + Provide courteous and effective service, offering solutions to bring accounts current

    + Handle high transaction volumes accurately and efficiently

    + Meet established production goals and deadlines

    + Manage and diffuse challenging client situations independently

    + Collaborate as part of a team and assist in training new staff as needed

    Requirements and Preferred Qualifications

    + High School Diploma or GED equivalent is required

    + 1+ year of customer service experience is required

    + Excellent verbal and written communication skills

    + Strong interpersonal and leadership abilities

    + Ability to work independently and as part of a team

    + Proficient in handling pressure and meeting deadlines

    + Analytical skills for research and problem solving

    + Exceptional attention to detail

    + Demonstrated ability to handle multiple tasks accurately

    + Previous experience training or mentoring others is a plus

    + Adaptability to changing environments

    COMPENSATION AND BENEFITS

    This position is eligible to earn a base hourly rate in the range of $20.00 to $24.00 per hour depending on location and job-related factors such as level of experience.

     

    Please click here (http://www.key.com/kco/images/Key\_Benefit\_Eligibility\_Chart.pdf) for a list of benefits for which this position is eligible.

    Job Posting Expiration Date: 09/01/2025

    KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

     

    Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

     

    KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.