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Description

We are seeking a motivated and detail-oriented Collections Specialist to join our client's team. This role focuses on ensuring timely payment of outstanding invoices, maintaining accurate financial records, and delivering exceptional customer service. Ideal candidates possess strong communication, negotiation skills, and a results-driven mindset.

Key Responsibilities:

+ Collections Management: Contact customers via phone, email, or other channels to follow up on overdue payments and establish payment arrangements.

+ Account Analysis: Maintain and review customer accounts to ensure accuracy, resolve discrepancies, and identify areas requiring follow-up.

+ Payment Posting: Process incoming payments and apply them correctly to customer accounts.

+ Dispute Resolution: Work with customers and internal teams to resolve billing disputes or other issues impacting payments.

+ Documentation: Keep detailed records of collection activities and customer communications in the system for reporting purposes.

+ Reporting: Prepare weekly and monthly reports summarizing collection activities, outstanding accounts, and status updates.

+ Customer Relationships: Build and sustain positive relationships while negotiating payment terms or debt recovery strategies.

+ Compliance: Ensure adherence to company policies, procedures, and relevant laws governing collections activities.

Requirements

Qualifications and Skills Required:

+ Experience:

+ 1–2 years of experience in collections, accounts receivable, or a similar role.

+ Technical Skills:

+ Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

+ Familiarity with accounting or collections software (e.g., QuickBooks, SAP).

+ Negotiation Skills: Strong interpersonal and negotiation abilities to achieve payment resolution while maintaining positive client relationships.

+ Communication:

+ Excellent verbal and written communication skills for interacting with customers effectively.

+ Active listening skills to address client concerns and resolve disputes.

+ Analytical Ability: Ability to analyze account histories, identify payment irregularities, and develop solutions.

+ Detail-Oriented: Exceptional attention to detail when handling account information and reconciling balances.

+ Organization and Time Management: Proven ability to prioritize tasks and meet deadlines in a fast-paced environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .