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Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Webster, Massachusetts. In this role, you will be responsible for delivering exceptional customer support, ensuring accurate data entry, and managing orders efficiently. If you have a passion for client satisfaction and strong organizational skills, we encourage you to apply.

Responsibilities:

• Provide prompt and courteous assistance to customers, addressing inquiries and resolving issues effectively.

• Enter data accurately into company systems to maintain records and support operational processes.

• Process orders with precision, ensuring timely completion and adherence to company standards.

• Utilize Microsoft Excel to organize, analyze, and report on data related to customer accounts and orders.

• Collaborate with team members and other departments to improve service delivery and streamline workflows.

• Monitor customer accounts to identify opportunities to enhance satisfaction and resolve potential concerns.

• Stay informed about company policies and procedures to ensure compliance in all customer interactions.

• Maintain a meticulous demeanor while managing multiple tasks in a fast-paced environment.

• Communicate effectively with customers via email, phone, or other channels as required.

• Contribute to continuous improvement initiatives by sharing feedback and ideas for enhancing customer service processes. Requirements • Minimum of 2 years of experience in a customer service or related role.

• Proficiency in data entry with a high level of accuracy and attention to detail.

• Strong knowledge of Microsoft Excel, including basic functions and data organization.

• Experience in order entry and processing in a detail-oriented setting.

• Excellent communication skills, both written and verbal, with the ability to address customer concerns effectively.

• Ability to work collaboratively in a team environment while managing individual responsibilities.

• Strong organizational skills and the ability to prioritize tasks efficiently.

• Familiarity with customer service principles and a commitment to delivering high-quality support. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .