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Customer KPI / Data Metrics and Competitive Intelligence Consultant

**Category:** Business Consulting, Strategy and Digital Transformation

**Main location:** United States, Virginia, Fairfax

**Position ID:** J0725-2228

**Employment Type:** Full Time

Position Description:

Join our Government Solutions Team to help drive the market share growth of our public sector solutions. CGI is providing ERP solutions to State and Local Government clientele, you will enjoy the benefits of being a CGI Partner, be challenged in your workplace and will align yourself with interesting and strategic work.

CGI is Seeking an Customer KPI / Data Metrics and Competitive Intelligence Analyst for its IP solutions team. This position will require the candidate to lead three initiatives: Customer KPI / Data Metrics and Competitive Intelligence.

This is a hybrid role, requiring two to three days per week from any of the CGI office.

Your future duties and responsibilities:

• Create and design visuals for a variety of media, including infographics, proposal and demo themes, PowerPoint presentations, tri-fold brochures, leave-behinds, posters, banners, and other printed materials.

• Work closely with teams such as sales, pre-sales, marketing, and delivery to quickly grasp project needs and deliver creative visual storytelling through design.

• Utilize design tools like Microsoft PowerPoint, Word, Visio, and Adobe Photoshop, Illustrator, and InDesign to produce illustrations, logos, layouts, and other visual assets.

• Maintain consistency with brand guidelines, including color schemes, typography, and overall visual style.

• Revise and enhance designs based on feedback to ensure alignment with project objectives and audience expectations, while delivering high-quality work on time.

• Gather, evaluate, and interpret customer KPIs across different accounts.

• Simplify complex data into clear, concise, and compelling presentations for sales discussions.

• Collaborate with sales teams to craft narratives that connect customer goals with business value.

• Manage dashboards and reporting tools to monitor customer performance metrics.

• Contribute to strategic account planning by providing data-driven insights and visual storytelling assets.

• Conduct both quantitative and qualitative research on public sector ERP competitors, entities, partners, and market trends.

• Develop reports, presentations, and actionable items based on collected data.

• Analyze data from multiple sources to identify key market trends.

• Understand and align with overarching business goals.

• Perform detailed research and regularly share insights.

• Stay informed on market developments, product research, and industry best practices, and share updates regularly.

• Review and analyze reports, FOIA documents, press releases, videos, conference notes, and meeting summaries to update or generate new intelligence.

• Create or update competitor and partner analyses at least once annually.

• Conduct competitor analysis on pricing models, product features, acquisitions, market buzz, positioning, and innovation.

• Perform partner analysis on market trends, product capabilities, and competitive positioning.

• Deliver ad-hoc analysis as needed, including market, competitor, partner, or client-specific insights.

• Support strategic deals by evaluating clients in bid processes and analyzing the competitive landscape; collaborate with IPBPs and account teams to develop intelligence and assist with black hat research.

• Present findings and actionable insights during internal meetings.

• Share insights during two weekly meetings: the Solutions Engineering Team meeting and the Government Solutions Sales Team meeting.

• Provide at least one intelligence update per week via Teams to the Government Solutions Sales Team channel.

• Share relevant articles in the Teams channel as they are discovered, along with a bullet-point summary of key takeaways.

• Update the Competitive Intelligence section on Ensemble weekly with new articles, press releases, competitive insights, and market findings.

• Incorporate feedback from leadership, solution engineering, and IPBP teams.

• Build strong working relationships across the solution engineering and IPBP teams to deliver content aligned with team and sales strategies.

• Support IPBP and Solutions Engineering initiatives beyond core responsibilities, such as assisting with sales collateral, organizing content, and uploading materials into proposal management tools.

• Collaborate with subject matter experts outside of the core teams to identify opportunities for process improvement or efficiency.

• Work with SMEs to extract key information from FOIA bids, including pricing, scope, summaries, and any unique details.

Required qualifications to be successful in this role:

• Bachelor’s degree in Graphic Design, Marketing, Communications, Business, Data Analytics, or a related discipline.

• 3–7 years of relevant experience in design, market research, or sales enablement.

• Skilled in Microsoft Office Suite (PowerPoint, Word, Visio) and Adobe Creative Suite (Photoshop, Illustrator, InDesign).

• Experience in building dashboards, tracking KPIs, and using data to tell compelling stories.

• Strong ability to create visually engaging designs that effectively communicate key messages.

• Highly organized and capable of working independently.

• Excellent analytical and strategic thinking skills.

• Strong aptitude for interpreting and communicating complex data.

• Proven ability to manage multiple tasks while maintaining attention to detail.

• Outstanding written and verbal communication skills.

• Proficient in KPI reporting and performance analysis.

• Skilled in delivering clear and impactful presentations.

• Familiarity with data visualization tools such as Power BI, Tableau, or Excel.

• Ability to collaborate across teams and contribute to strategic initiatives.

CGI anticipates accepting applications through September 30, 2025.

Other Information:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $164,600.00.

CGI’s benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

•Learning opportunities and tuition assistance

• Wellness and Well-being programs

For more detailed information about our benefits offerings visit Benefits | CGI Careers

Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

\#LI-KB5

Skills:

+ Strategic Thinking

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.