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Position Title:Clerk IV

Job Group:Merit

Required Minimum Qualifications:• Any combination of progressively responsible related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to four years of full-time employment.

Preferred Qualifications:• Customer service experience

• Experience answering phone calls

• Experience responding to web inquiries

• Experience completing detail-oriented work

• Experience using a variety of computer systems efficiently, including complex databases

• Experience supporting projects

Job Description:

Facilities Planning and Management at Iowa State University is seeking qualified candidates for the position of Clerk IV within the Service Center. This vital role serves as the primary point of contact for receiving and processing a variety of service inquiries and requests related to Facilities Planning and Management (FP&M) Services and Operations, supporting both on-campus and off-campus needs. The position requires a high level of attention to detail, effective communication, and the ability to manage and interpret complex data and policies. The ideal candidate will be dependable, with a strong attendance record, and will be an essential member of the Service Center team.

Key Duties and Responsibilities:

+ Receive and process service requests and inquiries for FP&M Services and Operations.

+ Communicate with faculty, staff, students, and external clients regarding maintenance and facilities procedures.

+ Research and interpret relevant information, policies, and regulations to provide guidance and support.

+ Prepare, review, and analyze documents such as reports, applications, and records.

+ Maintain and operate the FAMIS facilities management software, requiring specialized subject matter knowledge.

+ Analyze data, generate reports, and troubleshoot software/database issues.

+ Collaborate with other FP&M staff to ensure service accuracy and customer satisfaction.

+ Contribute to the accuracy and maintenance of service-related data and documentation.

About the Department:Facilities Planning & Management (FP&M) is an organization that is dedicated to the maintenance and enhancement of Iowa State University, one of the nation’s leading educational and agricultural institutes. But more importantly, FP&M is dedicated to their employees and enhancing the lives of each team member through opportunities both professionally and personally. FP&M is one of the largest departments on campus and currently employs over 450 full-time employees and students combined.

Characteristic Duties and Responsibilities

• Researches information, prepares, reviews and analyzes documents, such as reports, applications, records etc., applicable to a specialized subject area requiring independent informational search and a knowledge of the policies and procedures of both the assigned and related work areas.• Creates and maintains a complex database that requires specialized subject matter knowledge.• Analyzes the data to maintain the database and generate reports.• Troubleshoots database problems for staff.• Advises staff, faculty, and others requiring interpretation of policies and regulations of specific projects or programs in assigned work area.• Coordinates intra unit and interunit operations and procedures and participates in regular staff meetings to discuss and assist in developing operational policies and procedures.• Composes correspondence requiring judgment in the application of policies and procedures in both the assigned and related work areas.

Knowledge, Skills, and Abilities

• Knowledge of institutional and unit policies, processes, and forms.• Knowledge of format and clerical procedures to arrange a variety of material from different sources in a coherent and logical manner.• Knowledge of grammar, spelling, punctuation, and capitalization.• Skill in utilizing computer software packages and online systems to develop unit-specific applications.• Skill in operating office equipment.• Ability to communicate effectively with staff, students, and the public.• Ability to make decisions requiring interpretation and judgment.• Ability to follow oral and written instructions and interpret institutional and other policies accurately.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:11

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program

Original Posting Date: July 29, 2025

Posting Close Date:August 10, 2025

Job Requisition Number:R17491

By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.