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Job Title: Account Specialist

Job Description

As an Account Specialist, you will be responsible for monitoring customer satisfaction and ensuring prompt resolution of all customer issues. This includes taking requests for quotes, processing orders, and providing follow-up status to customers via telephone, fax, email, and customer internet portals. You will review the accuracy of incoming orders and collect and input orders submitted through various channels.

Responsibilities

+ Process orders and ensure the accuracy of outgoing entered orders.

+ Perform data entry tasks and serve as a receptionist when necessary.

+ Scan, file, and upload documents; order office supplies.

+ Assist with scheduling and manage calendar.

+ Place 'cold' calls to customers or potential customers to promote sales.

+ Facilitate communication between the customer and appropriate company departments such as manufacturing, planning, and quality.

+ Communicate regularly with clients to ensure the company meets their expectations.

+ Encourage and reinforce strong relationships between customers and management.

Essential Skills

+ 3 years of customer service experience in a corporate setting.

+ Proficiency in Microsoft Office Suite or similar ERP/CRM systems.

+ Great phone presence and ability to type 30+ WPM.

+ Experience with processing orders and supplier management.

Additional Skills & Qualifications

+ Knowledge of the aerospace industry is highly preferred.

+ Experience with order entry is a plus.

+ Blueprint/drawing interpretation skills are a plus.

Work Environment

This role is 100% onsite with hours from 7 AM to 3:30 PM, with potential for slight variations depending on work volume. Some overtime may be required occasionally. You will work in an ITAR/Export Control facility, mainly dealing with government contracts within an aerospace production environment. Though primarily office-based, you should be comfortable walking the production floor. The ideal candidate will be pleasant and outgoing, as this is a client-facing role. Benefits include 50% paid benefits, monthly lunches, and 100% education coverage for books and tuition when brought on direct.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Corona,CA.

Application Deadline

This position is anticipated to close on Aug 6, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.