• Express Lube Drive Manager

    Lithia & Driveway (Elk Grove, CA)


    Dealership:L0547 Elk Grove Ford

     

    Elk Grove Ford

     

    Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

     

    We are part of the Lithia Motors family. The fourth largest auto dealership group in the country with over 380+ stores, Lithia is about providing customers with an honest, simpler experience, all the while working in a positive team environment.

    Responsibilities:

    The Express Lube Drive Manager manages the express lube related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets. This individual is responsible for the hiring, training and development of all express service personnel.

     

    + Customer engagement & satisfaction

    + Answer incoming telephone calls in a friendly and professional manner

    + Lube Adviser Duties

    + Conducting vehicle walk around

    + Write accurate repair orders using ADP system

    + Provide estimates that are accurate and support upfront pricing guarantee

    + Ensure that all manufacturer policies and procedures are followed

    + Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts

    + Read, understand and take action on MIS to generate maximum revenue and control expenses

    + Inspect and maintain the cleanliness, organization and appearance of all Express Lube areas in accordance with state and federal OSHA laws

     

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    Qualifications:

    + Automotive service experience is REQUIRED

    + Any automotive certifications is a plus

    + A team manager who is focused on providing exemplary customer service

    + Working knowledge of computers and point-of-sales programs

    + Strong communication and customer engagement skills

    + Acceptable driving record and a valid driver's license in your state of residence

     

    The California pay range for this position is $96,000-137,000.00 monthly .

     

    This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual product and reserve income, and bonuses based on individual net PVR, product penetration, and manufacturer approvability.

     

    Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. Information about Lithia's comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

    We offer best in class industry benefits:

    + Competitive pay

    + Medical, Dental and Vision Plans

    + Paid Holidays & PTO

    + Short and Long-Term Disability

    + Paid Life Insurance

    + 401(k) Retirement Plan

    + Employee Stock Purchase Plan

    + Lithia Learning Center

    + Vehicle Purchase Discounts

    + Wellness Programs

     

    High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.