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Manager, Group Sales/Ticket Services

Job ID: 12490

Business Unit: Metro-North Railroad

Regular/Temporary: Regular

Department: Ticket Office GCT

Date Posted: Jul 30, 2025

Description

Job Title: Manager, Group Sales/Ticket Services

Department: Station Operations

MTA Agency: Metro-North Railroad

Primary Location(s): New York, NY

Salary Range: $ 87,134 - $ 118,629

Regulated/Safety Sensitive: Safety Sensitive /Non-DOT Regulated

Union Affiliation: Non-Agreement

Closing Date (if applicable): Until Filled

Shift (if applicable): Not Applicable

Title 55-a (yes or no): No t Applicable

Other: Not Telework eligible

JOB SUMMARY

Design, develop, establish and manage the Promotions & Sales Area Group Sales Management Initiative. Establish and maintain contact with other transportation providers, businesses and schools, special event coordinators, etc. to achieve the overall financial and ridership goals. This position is also responsible for managing the Ticket Services Customer Service group to provide excellent customer service as well as maintaining accurate customer account billing and records.

DUTIES AND RESPONSIBILITIES

+ Manage group sales program including negotiating and conducting sales calls to corporations, businesses, schools, senior centers, civic groups, etc. to promote MNR group sales program. Oversee analyses of group sales results, including revenue reports, budgeting, volume of passengers served, etc. Create and update departmental procedures and policies as they pertain to Group Sales. Collaborate with MTA Headquarters (MTAHQ) to support and promote the Group Sales Department’s initiatives and objectives, including increasing group sales volume in terms of revenue and # of customers served and creating new ideas for packages and/or destinations. Manage customer relationships with school administrators and other group leaders in MNR service territory looking to increase volume and minimize customer complaints.

+ Direct and manage Ticker Services customer service and support functions, as well as manage, develop, and cross-train staff. Manage customer relationships with school administrators and other group leaders in the Metro-North service territory using telephone, written correspondence, and email to assist customers in group sales transaction and to minimize customer complaints.

+ Supervise and approve the processing of all financial information, monitor and report on monthly production to management, manage the collection and recovery of customer accounts. Review vendor billings for accuracy and compliance.

+ Collaborate with Corporate and Public Affairs, Operation Services and Passenger Revenue Accounting to support and promote the Group Sales Department’s initiatives and objectives, including increasing group sales volume in terms of revenue and # of customers served and creating new ideas for packages and/or destinations.

+ Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.

REQUIRED EDUCATION AND EXPERIENCE

+ Bachelor’s degree in Business Administration , Communications, and Marketing or related field. Demonstrated equivalent experience, technical credentials and education to include an additional (4) four years of related experience may be considered in lieu of degree.

+ Minimum of three (3) years of experience in customer service position with an emphasis on group sales experience or related field, preferably in a transportation environment.

+ Minimum of two (2) years of experience supervising a diverse workforce.

KNOWLEDGE, SKILLS AND ABILITIES

+ Experience managing/supervising personnel.

+ Ability to work independently to meet objectives.

+ Strong in-depth knowledge of sales and promotion techniques.

+ Excellent customer service skills and aptitude.

+ Excellent team building, coaching and employee development techniques.

+ Excellent verbal and written communication skills.

+ Must be able to communicate to customers, line managers, and professional counterparts.

+ Strong organizational and negotiation skills.

+ Excellent interpersonal skills and the ability to communicate/work with all levels, both internally and externally

+ Ability to manage several complex projects simultaneously.

+ Demonstrate good planning, research, and development skills.

+ Ability to coordinate activities of various departments and staff in order to complete projects on time and within budget.

+ Must be proficient in Microsoft Office Suite, (i.e. Access) and/or comparable applications.

+ Strong analytical skills with ability to prepare reports based on the analysis of Group Sales Data.

+ Must possess a valid driver’s license.

PREFERRED QUALIFICATIONS

The following is/are preferred : Not Applicable

BENEFITS

+ Commuter Assistance – based on operating MTA agency (complimentary transportation pass within the MTA’s jurisdiction and tax-advantaged accounts)

+ Low Premium – High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)

+ Pension Plans and Retirement Savings Accounts for eligible employees

+ Generous Paid Time Off and Holidays provided.

+ Tuition Reimbursement for eligible employees

+ Employee Assistance Programs

+ MTA Exclusive Employee Discount Programs

+ Work Life Services team

+ Employee Resource Groups

+ Managerial Benefits

OTHER INFORMATION

+ This is a policy maker position. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

+ Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company’s discretion.

+ This position require s a driver’s license. Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

+ Current employee applicants should be in their current position 12 months prior to starting a new role and must possess a satisfactory work history, including attendance and discipline record.

+ Safety Sensitive/Non-DOT Regulated

+ Not t elework e ligible

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.