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ABOUT THIS POSITION

The Solution Adoption Consultant role will act as the primary client contact for Waystar solution-specific set-up and design issues during the implementation stage. The successful candidate will be comfortable in front of some of the most successful Health System and Hospital organizations

WHAT YOU'LL DO

+ Subject Matter Expert assigned to Waystar Front end Patient Access implementation, specifically prior authorization and eligibility processes - ensuring the contracted products are delivered in compliance with contractual terms, aligned with Waystar processes and drives a high level of client satisfaction.

+ Establishes trusted relationships with the client project team, key influencers/stakeholders and client executive leadership.

+ Clearly communicates challenges/shortcomings/issues to clients by assessing causes and implications, recommending solutions, and encouraging shared problem solving.

+ Develops and communicates a clear vision of client success and regularly reports out on the status to all key

+ stakeholders

+ Assesses problem causes and implications; recommends solutions, and encourages shared problem solving.

+ Collaborate cross-functionally to implement tailored product solutions that drive efficiency, improve patient access, and support key performance indicators.

+ Ability to autonomously manage multiple client project deliverables and deadlines and report risk to internal stakeholders to mitigate impact to timeline.

+ Helpful to have prior experience with Epic, Meditech systems

WHAT YOU'LL NEED

+ Bachelor’ s degree is required, Masters preferred

+ 7+ years of healthcare or healthcare system experience preferred

+ Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc.

+ Exceptional ability to learn new technologies and terminology quickly

+ Strength discussing both complex technical information and general revenue cycle operations

+ Ability to translate complex concepts into easy-to-follow process descriptions

+ Experience establishing and maintaining trusted relationships with all levels of client organizations

+ Exceptional organizational and analytical skills to manage multiple priorities and deliver timely and accurate results

+ Exceptional critical thinking and analytical skills

+ Demonstrated problem solving and decision-making process

+ Proficient in research investigation

+ Excellent written and verbal communication skills

+ Ability to travel 30-50% of the time

+ Strong leadership skills

+ Works well independently

+ Healthcare IT/Operations experience preferred. Ideal candidate would have experience working for a Health System PM vendor (Epic, Cerner, McKesson), consulting firm (R1, Huron, Navigant), or competitor (Experian, nThrive, SSI), with an emphasis on patient financial responsibility processes; including collection and early out vendors.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

+ Competitive total rewards (base salary + bonus, if applicable)

+ Customizable benefits package (3 medical plans with Health Saving Account company match)

+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

+ Paid parental leave (including maternity + paternity leave)

+ Education assistance opportunities and free LinkedIn Learning access

+ Free mental health and family planning programs, including adoption assistance and fertility support

+ 401(K) program with company match

+ Pet insurance

+ Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

**Job Category:** Customer Support

**Job Type:** Full time

**Req ID:** R2587