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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Overview

The Lead Technician - Quality Assurance, Logistics Operations supports Eli Lilly product distribution within the United States as well as exports to international Lilly affiliates and will serve as an expert for distribution release. This position is responsible for quality oversight and warehouse floor support for North America Logistics Operations (NALO) and for export operations to international Lilly affiliates. The Lead Technician - Quality Assurance, Logistics Operations works within the quality systems related to operations support for NALO. This role is a point of contact between QA and Operations and is expected to make decisions regarding quality within the NALO quality system. The Lead Technician - Quality Assurance, Logistics Operations is responsible for ensuring compliance with all Good Manufacturing Practices (GMPs), internal standards, systems, procedures, and guidelines for distribution activities.

Responsibilities

Make quality culture the foundation of your work, to ensure our products are delivered on time and in safe and effective manner to improve patients’ lives.

Support the business and operations by:

+ Timely and accurate disposition of shipments for release to markets

+ Quality support for international, domestic, and for third party logistics warehouse (3PL) operations

+ Presence on the warehouse floor to answer questions and provide assistance to operations; Provide coaching and feedback to operational staff

+ Apply technical expertise regarding distribution to make independent decisions; Make decisions to impact timely completion of documentation (deviations, product complaints, distribution complaints, CARTS)

+ Read and interpret wireless temperature monitor data for shipments

+ Review/write procedures

+ Collaborate with other functions, including hands-on work and shared learning experiences

+ Collect complaint details and initiate complaint records

+ Author and investigate minor deviations and CAPAs

+ Lead team projects with quality and business functions, specifically to drive process improvements

+ Ensure area is in a state of inspection readiness; Support local, global and regulatory inspections

+ Ensure Data Integrity and Good Documentation Practices while performing job tasks

+ Provide updates to management regarding the quality performance within areas of support; Maintain metrics and quality reporting

+ Maintain GMP Library documentation

+ Engage in safety programs

+ Other duties as assigned

Basic Requirements

+ Associates degree or equivalent; High school graduate with pharmaceutical experience

+ At least two (2) years working in pharmaceutical manufacturing and distribution and/or experience working with affiliate quality systems and/or clinical trial distribution process

Additional Skills/Preferences

+ SAP experience strongly preferred

+ Proven learning agility

+ Ability to be flexible working in a warehouse environment; Must be able perform light lifting and wear warehouse-associated PPE

+ Skills include ability to prioritize, work independently, written and oral communication, interpersonal,cross-functional collaboration, fundamental knowledge of computer applications, and problem solving.

+ Experience working with cold chain processes

+ Experience providing Quality quality operations support

+ Experience with Lean methodology and systems approach

+ Proven ability to collaborate with globally diverse groups

Additional Information

+ This role reports to a Sunday – Thursday second shift

+ Overtime is expected if needed to support the business

+ Travel Percentage: up to 10% local travel

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$28.12 - $46.88

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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