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Process Improvement Manager (Multi Site) Level: Salaried Division / Department: Retail Logistics Reports to: General Manager Travel: Regional travel up to 30% Description: This position is responsible for driving operational efficiencies at the RSC through the use of Continuous Improvement strategies, data analysis, problem solving tools and documented training. Actively direct and support RSC Department Managers and their respective teams in the execution of operational efficiency and supply chain excellence. Responsibilities:

+ Champion and Conduct continuous improvement analysis to review existing operational processes, evaluate their efficiency, effectiveness, and outline opportunities for improvement.

+ Apply continuous improvement principles, such as value stream mapping, Lean, 5S, standard work, Visual Management and Kaizen events, to optimize processes and eliminate waste.

+ Proactively identify areas for improvement in RSC operations, including inventory management, order fulfillment, shipping/receiving, and quality control.

+ Provide leadership and guidance to RSC staff, ensuring adherence to the standards set by the Training and Development Manager. This includes quality work instructions (QWIs), standard operating procedures (SOPs), safe work instructions (SWIs), as well as quality and productivity standards.

+ Prepare, review, and/or analyze reports, and use information to identify operational improvements (e.g., production, quality, safety). Analysis of the data reports to identify performance bottlenecks and improve the performance.

+ Drive overall core Metrics/KPI’s.

+ Ensure the warehouse operates efficiently, and in accordance with standard operating procedures.

+ Maintain a safe and healthy work environment, leading by example and enforcing all Safety instructions and SOP’s ; and complying with legal regulations.

+ Must be at work on a regular and predictable basis or as scheduled and follow company policies and procedures and maintain a safe work environment.

+ Must work and collaborate with the Training and Development Manager to identify training needs and to ensure all available training materials are being used in their proper and intended way.

Continuous Improvement:

+ Identify opportunities for process improvements and efficiencies in warehouse operations.

+ Lead and facilitate continuous improvement projects using methodologies such as Lean, 5S, Visual Management and Kaizen.

+ Analyze warehouse operations data to identify trends, bottlenecks, and areas for improvement.

+ Ensure all Standard Operating Procedures (SOP’s) that have been set by the T&D Manager are being implemented and followed.

+ Collaborate with warehouse managers and teams to foster a culture of continuous improvement.

+ Promote and lead problem solving techniques.

+ Ensure daily visual management boards are updated and are driving progress.

Training Content Development:

+ Assist the Training and Development Manager with the creation of training documents, materials, videos and other instructional content when requested.

+ Assist with the accuracy of the RSC SOP’s and Guides Site, ensure training content is accurate, up-to-date, and aligned with company standards and industry best practices. Inform the T&D Manager when changes need to be made.

+ Tailor training programs to meet the specific needs of different warehouse environments and job roles.

+ Work closely with RSC staff and Leadership team to gather and provide the T&D Manager with feedback in relation to training materials.

+ Implement an evaluation process to measure training effectiveness and continuously improve training programs.

Training Delivery:

+ As new training is implemented by the CI Team or the T&D Manager, conduct training sessions for warehouse staff, ensuring all employees are adequately trained on new and existing processes.

+ Utilize various training methods, including in-person workshops, virtual training sessions, and on-the-job training.

+ Monitor and assess trainees' performance and provide additional support as needed.

+ Maintain training records and track the progress of employees' development.

Education and Experience

+ Bachelor’s Degree in business or a related field (e.g., Management, Logistics, Business Administration) or equivalent experience

+ Minimum of 3 years of supervisory or equivalent experience

+ Distribution and/or Industrial experience Preferred

+ Lean Principles, Kaizen and 5/6S experience is preferred

Skills and Abilities

+ Team player who works productively with a wide range of people

+ Demonstrated track record of safety mindedness and safety focus

+ Motivated self-starter, comfortable in a fast-paced environment

+ Manages time effectively and adapts quickly to changing priorities

+ Superior organizational skills, customer service, and project management skills

+ Experience with design and layout of distribution facilities and best-in-class operations

+ Knowledge of Google Suite, Learning Management Systems (Learning Zone, etc), supply chain software (inventory/warehouse management and distribution software) and planning & allocations software

+ Positive attitude, professional demeanor and interpersonal skills

+ Coaching, team building and staff development

+ Ability to work in a deadline-oriented environment.

+ Excellent verbal and written communication skills

+ Analytical and problem solving skills

Benefits available to you:

+ Full insuranc e benefits package including Medical, Dental, & Vision with a premium free plan available

+ Paid time off to foster work/life balance

+ Profit sharing

+ Bonus Pay opportunities

+ Retirement funding opportunities

+ Education reimbursement

+ Health club reimbursement

+ Career advancement opportunities

About Do it Best:

At Do it Best, we take pride in being the only U.S.–based, member-owned hardware, lumber, and building materials buying cooperative in the home improvement industry. Our philosophy is to serve thousands of member-owned locations in more than 50 countries by offering a full menu of exceptional merchandise and services, allowing member owners to be independent retailers to best serve their community’s needs with competitive pricing. Our success in reaching over $5 billion in annual sales stems from our mission to make the best better, and our goal to help our members grow and achieve their dreams.