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Job Title: Pharmacy Technician - Call Center

Job Description

We are seeking dedicated Registered Pharmacy Technicians to join our call center team. The role involves handling a high volume of inbound phone calls and performing duties related to the receipt, review, and verification of patients’ prescriptions. As a Pharmacy Technician, you will be instrumental in ensuring the accuracy and efficiency of the prescription process while maintaining confidentiality and professionalism.

Responsibilities

+ Manage a high volume of inbound phone calls in the call center.

+ Receive, review, and verify patients’ prescriptions with precision.

+ Prepare and scan documents efficiently.

+ Verify HIPAA information and maintain patient confidentiality.

+ Engage in active listening with callers, confirming or clarifying information.

+ Diffuse situations with upset patients or providers as needed.

+ Work closely with pharmacists and pharmacy teams to meet patient and provider needs promptly.

+ Coordinate with call center Hub program(s) where applicable.

+ Enter prescription orders into the pharmacy processing system accurately.

+ Coordinate orders based on urgency and maintain professionalism.

+ Efficiently input data into the pharmacy processing system.

+ Prioritize and organize work to meet deadlines.

+ Comply with applicable laws, regulations, and company policies.

Essential Skills

+ Registered Pharmacy Technician license with the Florida Board of Pharmacy.

+ 1-2 years of retail pharmacy experience.

+ Strong computer skills and proficiency in Microsoft Office Suite.

+ Excellent customer service skills.

+ Knowledge of prescriptions, dosing, and dosage.

+ Proficiency in data entry.

+ Ability to multitask and handle multiple requests simultaneously.

Additional Skills & Qualifications

+ High School Diploma or GED.

+ Experience with non-commercial pharmacy settings.

+ Strong time management and organizational skills.

+ Adaptability and flexibility in a high-paced environment.

+ Efficient typing skills.

+ Proficiency in using email programs and instant messaging communications.

Work Environment

This position is onsite in Lake Mary, FL. Technicians will be provided with necessary equipment such as a laptop and headset. The work schedule is Monday through Friday, with shifts falling between 8am-8pm EST. The hours of operation range from 7am-10pm and may change according to business needs. The schedule typically involves a closing shift from 11:30am-8pm, with potential weekend shifts from 6am-2pm. Lunch is typically 30 minutes with two 15-minute breaks, scheduled as per company policy. The environment requires attention to detail and the ability to work efficiently in a fast-paced setting.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lake Mary,FL.

Application Deadline

This position is anticipated to close on Aug 13, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.