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Administrative Coordinator 1/2/3

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Administrative Coordinator 1/2/3

Salary

$1,820.00 - $3,120.00 Monthly

Location

Shreveport, LA

Job Type

Classified

Job Number

211214-CaddoCSEAC72825LM

Department

DCFS-Department of Children and Family Services

Opening Date

07/30/2025

Closing Date

8/5/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisiana's people.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

We’re looking for anAdministrative Coordinator to work in ourChild Support Enforcement Office in Caddo Parish providing support to a team of case workers and attorneys within the child support department.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

Selected Core Competencies:

+ Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.

+ Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

+ Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.

+ Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

+ Using Data: The ability to use relevant and valid data to inform a recommendation for action.

Selected Preferred Competencies:

+ Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.

+ Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.

+ Learning Actively: The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.

+ Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity.

+ Working with Financial Information: The ability to use financial data to guide, drive, and convey the financial standing and/or outlook of an organization.

If you're compassionate, organized, and thrive in a people-centered environment, this could be the opportunity for you!

Minimum Qualifications

No experience or training is required.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168040) .

Job Duties and Other Information

Job Duties:

NOTE: Positions allocated at this level tend to focus on a few examples of work as listed below:

*Serve as receptionist for the office

*Greet visitors and clients and insure that unauthorized people do not proceed past the lobby

*Uses judgment and discretion in sensitive or tense situations and monitors the flow of clients. Maintains daily records of visitors.

*Prepare packets for the Process Server and uses EXCEL logs and files

* Assists caseworkers by researching the child support system to locate and identify custodial information, accept payments, prepares letters

* Process incoming and outgoing mail

*Input date for case records including information updates, court actions, court order information, and tracking information

*Coordinate paternity testing with phlebotomist, prepare documents for paternity establishment and work with paternity testing company for updates and confirmations

*Provide basic assistance to caseworkers including entering child support debts, medical support judgments and other data once a judgment is establish

*Screen incoming mail by understanding complex documents to determine the appropriate action and destination

Position-Specific Details:

Career Progression: This position participates in a Career Progression Group (CPG) and may be filled as an Administrative Coordinator 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Compensation: The actual starting salary depends on the education and experience of the selected applicant.

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

How To Apply:

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

You must include all relevant education and experience on your official State application.

Resumes cannot be submitted in lieu of completing an application.

* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

The duties that you describe in the Work Experience section of your application will be reviewed by State Civil Service as part of the process in determining if you meet the minimum qualifications for this job.

Your experience WILL NOT be evaluated based on the job title alone. You must describe your actual duties. If you are a current employee of the State of Louisiana it is important that you indicate in the “Duties” section for each job the specific programs that you worked in to receive credit for that experience.

List all prior employment. Work experience left off of your electronic application or only included in an attached resume will not be credited. Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Incomplete applications will not be considered.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire .

DCFS is an "Equal Opportunity Employer" and Louisiana is a "State as a Model Employer for People with Disabilities".

Contact Information

For further information about this vacancy contact:

L aura Milstead

DCFS Human Resources

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

AC: Rate your ability to adapt to change based on our definition: The ability to adjust plans, expectations, and behaviors in response to change.

+ 1= I have no experience and/or am uncomfortable adapting to change

+ 2= I have limited experience or require assistance to adapt to change

+ 3= I can adapt to change

+ 4= I can adapt to change and help others improve their ability to adapt to change

02

AC: Explain your rating by providing specific and relevant examples in the box below.

03

CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

+ 1= I have no experience and/or am uncomfortable communicating effectively

+ 2= I have limited experience or require assistance to communicate effectively

+ 3= I can communicate effectively

+ 4= I can communicate effectively and help others improve their communication

04

CE: Explain your rating by providing specific and relevant examples in the box below.

05

DPf: Rate your ability to display professionalism based on our definition: The ability to recognize how your actions impact the perceptions of both you and your organization.

+ 1= I have no experience and/or am uncomfortable displaying professionalism

+ 2= I have limited experience or require assistance to display professionalism

+ 3= I can display professionalism

+ 4= I can display professionalism and help others improve their ability to display professionalism

06

DPf: Explain your rating by providing specific and relevant examples in the box below.

07

FC: Rate your ability to focus on customers based on our definition: The ability to serve the needs of those who support and/or rely on the services provided.

+ 1= I have no experience and/or am uncomfortable focusing on customers

+ 2= I have limited experience or require assistance to focus on customers

+ 3= I can focus on customers

+ 4= I can focus on customers and help others improve their ability to focus on customers

08

FC: Explain your rating by providing specific and relevant examples in the box below.

09

FPP: Rate your ability to follow policies and procedures based on our definition: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

+ 1= I have no experience and/or am uncomfortable following policies and procedures

+ 2= I have limited experience or require assistance to follow policies and procedures

+ 3= I can follow policies and procedures

+ 4= I can follow policies and procedures and help others improve their ability to follow policies and procedures

10

FPP: Explain your rating by providing specific and relevant examples in the box below.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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