• Lead Technician

    TEKsystems (Fenton, MO)


    Description

    + Call Handling & Support

    + Deliver tech support for end-users and clients

    + Accurately log, categorize, and prioritize support requests

    + Perform remote and on-site troubleshooting for hardware, software, and network issues

    + Escalate complex issues to internal teams or external vendors

    Team Coordination & Leadership:

    + Mentor and guide junior technicians

    + Lead team meetings for knowledge-sharing and task management

    + Maintain technical documentation and procedural guides

    + Support training and onboarding of new technical staff

    + Audit ticket completion and refine internal processes

    Warehouse Management:

    + Manage and track inventory of printers, parts, and supplies

    + Receive, inspect, and store equipment

    + Coordinate vendor repairs, returns, and recycling processes

     

    Equipment Implementation & Projects

     

    + Stage and configure new equipment for deployment

    + Coordinate with implementations team for timely rollouts

    + Provide end-user training and post-installation support

    + Support print-related IT projects and upgrades

    Administrative & Culture Engagement:

    + Model professionalism and align with imageOne core values

    + Accurately complete administrative tasks (e.g. time sheets, expenses)

    + Stay up to date with tech certifications and best practices

    + Foster strong interdepartmental and customer relationships

     

    Skills

     

    Printer support, Help desk support, Printers, hp, Xerox, Cannon, Lexmark

     

    Top Skills Details

     

    Printer support,Help desk support,Printers,hp,Xerox,Cannon,Lexmark

     

    Additional Skills & Qualifications

     

    Technical Certifications preferred but not required.

    Pay and Benefits

    The pay range for this position is $55000.00 - $65000.00/yr.

     

    Perks of this Job:Amazing workplace culture

     

    Competitive salary

     

    Medical, prescription drug, dental, and vision benefits

     

    Health savings account and flexible spending options

     

    Company-paid life insurance

     

    401k matching program

    Paid time off program

    Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off!)

     

    Workplace Type

     

    This is a hybrid position in Fenton,MO.

     

    Application Deadline

     

    This position is anticipated to close on Aug 8, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.