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Job Description Summary

Network Analyst II is responsible for installing, configuring, monitoring, and maintaining various network (LAN/WAN/WLAN) and server systems in support of the Southeast Health’s (SE.H) IT infrastructure. Additionally, Network Analyst II is responsible for the installation, configuration, monitoring and management of physical and virtual servers, data storage systems, telecommunication systems, advanced network systems, and infrastructure support applications, as assigned.

Job Description

(General Network Analyst):

+ Configures, installs, and maintains various network hardware and software. This includes but is not limited to network switches, network routers, wireless access points, and UPS systems.

+ Configures, installs, and maintains various physical and virtual server hardware and operating systems.

+ Configures, installs, and maintains server/network security systems. This includes but is not limited to firewalls, VPN devices, and web filters.

+ Configures, installs, and maintains server/network monitoring and management systems.

+ Configures, installs, maintains, and monitors datacenter and network closet environmental monitoring systems.

+ Designs, configures, maintains, and supervises installation of network cabling.

+ Maintains relationships with appropriate vendors to ensure new installations are completed in a timely and cost effective manner and are charged and billed appropriately.

+ Fully maintains an accurate inventory of assigned network hardware and devices.

+ Maintains appropriate physical security for network systems and cabling, in accordance with HIPAA guidelines.

+ Maintains proper documentation for all assigned hardware and systems. All documentation must be stored logically where it is readily accessible to the rest of the network team. Documentation should also be consistent with currently effective guidelines.

+ Utilizes IT Help Desk software to ensure end user and/or infrastructure generated incidents (tickets) are logged, dispatched, escalated, and resolved efficiently to minimize user and system downtime.

+ Maintains accurate service request records for reporting purposes.

+ Assists with the preparation of capital and operating budgets related to the operation and maintenance of assigned hardware and systems.

+ Follows established guidelines for system change control. Implements approved changes based on priority and updates relevant documentation, when applicable.

+ Supports the IT department and other hospital departments during system upgrades and go-live events.

+ Serves as a named network team resource to IT staff in support of various projects and applications.

+ Provides technical support to IT staff and end-users for all network and IT infrastructure related issues.

+ Fully monitors and maintains system backups for all assigned hardware and systems. Maintains accurate documentation as it relates to how systems are backed up.

+ Regularly identifies improvements and enhancements to assigned systems. Also maintains an annual strategic plan for each assigned system to ensure continuous optimizations and improvements.

+ Maintains assigned hardware and systems to current suitable versions and plans, recommends, and implements upgrades as necessary.

+ Understands and applies LEAN principles and methodologies to assigned systems and regular workflow.

+ Regularly communicates project status with network team and leadership.

+ Provides formal status reports on a weekly basis to supervisor through Information Systems Project Management Software.

+ Performs other related duties and functions as directed by IT management.

+ Takes departmental after hours call, when scheduled.

+ Works outside normal business hours, when required.

+ Limited job-related overnight travel.

(Specialized Skills):

+ In addition to the general skills and job duties above, each Network Analyst is responsible for a variety of specific systems including physical and virtual servers, data storage systems, telecommunication systems, advanced network systems, and infrastructure support applications.

+ Each Network Analyst is assigned a “Position Description - Skills & Job Duties Addendum” that will be customized to the specific systems they support. This addendum will be signed and be an official part of each employee’s job description.

Qualifications

Minimum Experience Required

+ Six (6) years’ experience in Information Technology or hospital operations

+ Four (4) years working experience with network and/or server systems

+ Exceptional customer service skills

Minimum Experience Preferred

+ Experience with network security processes and equipment

Minimum Education Required

+ High school graduate or equivalent

Minimum Education Preferred

+ One or more industry standard technical certifications; CCNA, CCNP, VCTA, VCP, PCCET, PCNSA, PCNSE, Security+, Network+

+ Associates Degree or higher in Computer Science or related field

Required Skills/Abilities

Language/Communications Skills:

+ Good verbal and written communication skills.

+ Good prioritization and decision making ability.

+ Ability to operate in a fast paced and stressful environment.

+ Exceptional customer service skills

Shift

DayShift Details

8:00 am - 4:30 pm

FTE

1

Type

Regular

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Equal Employment Employer

Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.