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Mental Health Professional - ACT

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Mental Health Professional - ACT

Salary

$46,588.80 - $77,924.00 Annually

Location

VA 23513, VA

Job Type

Permanent Full-time

Job Number

13332

Department

Community Services Board

Division

Community Support Services

Opening Date

07/30/2025

Closing Date

8/9/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Mental Health Professional to ensure the provision of the Assertive Community Treatment (ACT) model of intensive community treatment and hospital diversion services to adult SMI consumers in the NCSB service area via program coordination, direct service, consultation and education, as well as other intra and interagency function.

Departmental Hiring Salary Range: $46,589 - $53,577

Essential Functions

Essential functions include but are not limited to:

+ Develops and implements treatment plans that reflect the identified needs of the individual assessed with participation of the consumer, and his/her guardian if applicable.

+ Provides linkage, monitoring, coordination, and procurement of rehabilitation counseling, residential and housing support, vocational readiness and placement support, crisis stabilization, and hospital/jail diversion services.

+ Provides supportive counseling, outreach home visits, crisis intervention, counseling, and advocacy.

+ Carries a caseload of 10-20 consumers, providing intensive services in the home, jobsite, and in the community.

+ Provides individual, group, family rehabilitative and support counseling, independent living training, and emergency/crisis intervention when needed.

+ Assists in the provision of medical services, such as delivering and monitoring medications.

+ Coordinates services and service planning with other providers within NCSB and with other agencies such as, probation officers, Veterans Affairs staff, jail staff, psychiatric hospitals, counselors, landlords, vocational programs, doctors, etc., and obtains clinical documentation from other providers to ensure continuity of care.

+ Where appropriate, assists with TDO's and is present at hearings for PACT Team consumers. Assists and participates in all hospital diversion, hospital in-reach, and hospital discharge and reintegration services.

+ Provides case and program consultation to individuals, organizations, agencies, groups, etc. that are involved with NCSB consumers.

+ Establishes and maintains inter-agency working relationships regarding the provision of PACT services and other supportive services.

+ Participates in team meetings, clinical staffing and supervision.

+ Maintains records related to service delivery according to applicable ethical requirements and the requirements of the NCSB and other regulatory agencies (federal, State, and other).

+ Provides comprehensive assessments for adults with chronic mental illness to determine service, supports, and other needs to assist the individual to remain in the community.

+ Provides emergency assessments, treatment, and referrals for team consumers, including on call and crisis counseling services on an as needed basis.

+ Assists in the development and implementation of special projects, e.g. specialized groups, etc. at the request of supervisors.

+ Prepares reports on consumers for both inter-agency use and administrative statistical data as needed.

+ Participates in professional development training, seminars, and conferences pertaining to the operation of NCSB Continuing Care and Clinical Services.

+ CSB Staff roles may include assisting other units at times to assist them with coverage needs, specialized assistance, or to cross-train.

+ Performs other related duties as assigned.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent in a human services field.

Considerable, progressive experience working with persons with serious mental illness and co-occurring substance abuse disorders.

Preferred Education/Experience:

Master's degree in a human services field (i.e. Psychology, Sociology, Social Work or Counseling).

Two or more years' experience working with adults with severe mental illness, or adults with co-occurring severe mental illness and substance use disorders; preferably in a community-based treatment model.

Additional Information & Requirements

+ VA Licensed Clinical Social Worker certification.

+ Valid driver's license.

+ Certified in basic First Aid and CPR preferred.

Work Hours: Monday - Friday 7:00 am - 3:30 pm. May have to work one weekend day a month plus a holiday.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

03

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

04

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

05

Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)

+ Yes

+ No

06

How many years of case management experience do you have?

+ No experience

+ Less than 2 years of experience

+ 2-3 years of experience

+ 4-5 years of experience

+ 5 or more years of experience

07

How many years of experience do you possess working with adults with a severe mental illness?

+ No experience

+ Less than 2 years of experience

+ 2-3 years of experience

+ 4-5 years of experience

+ 5 or more years of experience

08

Do you have experience with Electronic Health Records?

+ Yes

+ No

09

Do you have a valid driver's license?

+ Yes

+ No

10

Please provide the name, email address, and phone number of your current or most recent supervisor

11

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

12

Have you ever been the subject of any exclusion, suspension, or debarment action by the General Services Administration(GSA), Office of Inspector General (OIG) or any other federal healthcare program including, but not limited to Medicare or Medicaid?

+ Yes

+ No

13

A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?

+ I have been convicted of a felony

+ I have been convicted of a misdemeanor

+ I have been convicted of a felony and a misdemeanor

+ I have not been convicted of a felony or a misdemeanor

14

If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.

15

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

16

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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