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The Financial Aid Counselor is part of a team that supports Syracuse University's effort to attract and retain qualified students by advising a diverse population of prospective and enrolled students and their parents on matters pertaining to financial aid and scholarships. Each counselor is responsible for a population of several hundred students.

Counselors assist students and families in navigating financial aid eligibility, sensitive family financial situations, financial planning strategies and payment options, and academic progress. They work in a fast-paced and detail-oriented environment to apply knowledge of swiftly changing federal regulations and institutional requirements to each student they advise. Counselors also perform needs analysis to determine federal and institutional eligibility and use professional judgment as appropriate to adjust calculations. Counselors represent the office at both on and off campus events throughout the year.