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The Manager, Fraud Risk Management (FRM) is responsible for providing leadership and direction for WPCU’s fraud risk management program aimed at effective prevention, detection, investigation, and resolution of potential fraudulent transactions impacting WPCU share and credit card accounts. They will lead a team of Fraud Investigators that are responsible for detecting, mitigating and potentially escalating fraudulent activity. They will also lead a team of chargeback analysts that are responsible for reviewing and investigating compelling evidence in disputed cases and identifying recovery opportunities of declined disputes. The Manager will execute a strategic framework that balances fraud risk and member experience, while aligning with WPCU’s enterprise direction on transaction risk appetite. They will meet fraud program objectives and provides a well-controlled business environment that meets internal compliance, audit, and regulatory requirements. The Manager will be responsible for department management, including establishing and adhering to a financial budget, department strategic direction and objectives, directly hiring and developing staff, and serving as the primary back-up for the Director, FRM.

1) Directs and manages the FRM Investigations Team functions to execute the WPCU fraud prevention, detection, and investigations processes efficiently and effectively in compliance with management practices, procedures and appliable regulations, while providing extraordinary service to business unit partners and members. This includes development of strategy and success measurements provide for accurate and cost‐effective operations. Performs supervisory responsibilities for direct staff including hiring, establishing objectives, coaching, and conducting performance appraisals, and oversees the maturation of the program. Establishes and reports on Key Performance Indicators to demonstrate the FRM function is operating effectively and efficiently. (25%)

2) Serves as one of WPCU’s advanced experts in fraud risk management. Maintains an understanding of the fraud impact in the areas served by WPCU, and national impacts that could threaten members. Evaluates and reports on existing fraud control activities relevant to those risks and recommends actions to mitigate residual fraud risk within the established business unit partner threshold. Provides accurate, timely, and actionable reporting to the Director, FRM and SVP, ERM regarding the current state of fraud losses associated with WPCU share and credit card accounts versus established targets; current fraud trends; and emerging fraud risks to enable remediation and take corrective action. Leads and/or participates in projects relating to fraud initiatives to provide subject matter expertise. Establishes strong working relationships with WPCU leaders, business unit partners, law enforcement, attorneys, and external institutions to ensure a cooperative and collaborative approach to fraud prevention, mitigation, and investigation. (20%)

3) Helps lead the development of a strong fraud risk strategy and culture internal to WPCU and for WPCU members by communicating, supporting, training, and educating WPCU’s leaders, business units, and partners on current fraud trends/schemes and best practices for FRM. Collaborates with business partners to develop fraud awareness and education materials/communications for members. Oversees and/or conducts the development and delivery of training for member centers and other business partners as applicable for fraud awareness and for the enhancement of fraud techniques and controls for the identification, prevention, detection, and mitigation of financial crime. (20%)

4) Partners with the Member Center Network to proactively speak to members through various media channels, in-person visits, webinars and seminars. (15%)

5) Ensures assigned business units are operating efficiently and reliably, are following applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (10%)

6) Serves as the primary back-up for the Director, FRM in working with senior leadership and performing the duties of the Director when necessary. (5%)

7) Responsible for other duties and responsibilities as assigned. (5%)

Required Skills

The Manager, FRM must possess a demonstrated knowledge of financial institution financial crime prevention, detection, and investigation programs, and practices. The position must have a thorough knowledge of financial institution products, policies, operations, management practices, and related regulations as each relate to managing financial crime risk. The Manager, FRM must possess strong leadership and organizational skills, can analyze complex financial information, identify the root cause of existing and developing issues, and create and implement effective solutions.

The following technical knowledge/skills are required:

1) A Bachelor’s degree in business, finance, risk, criminology, mathematics, statistics, or related discipline is required.

2) 8+ years overall experience in a depository financial institution, with 8+ years in a risk management discipline (anti-money laundering, fraud, risk, compliance, etc.) including practices for prevention, detection, investigation, resolution, measurement, and reporting of internal and/or external fraud in a financial institution is required.

3) 5+ years in performing qualitative reviews of junior employee(s) work, mentoring, coaching, and interaction with senior leadership.

4) Certification in a risk management function (CRCM, CFE, CAMS, CFS, etc.) or ability to obtain a certification within 6 months of hire date.

The following technical knowledge/skills are preferred:

1) Strong subject matter knowledge of credit union product, services, channels and the associated financial crime risks.

2) Expertise in regulations with a fraud nexus and skilled in managing programs to maintain regulatory compliance.

3) Strong leadership and analytical skills in conducting complex fraud situations, exercising good judgment, and making sound decisions, often within narrow timeframes, involving situations with significant transaction risk, reputation risk, and/or regulatory risk.

4) Possess advanced interpersonal, verbal, and written communication skills to communicate effectively with all levels of internal and external partners and form strong partnerships across reporting relationships.

5) Demonstrate strong presentation skills necessary to communicate and influence a wide range of audiences.

6) Demonstrated ability to think critically and apply a balanced approach to fraud loss mitigation and financial crime risk management as it relates to strategic plans, objectives, and opportunities.

7) Advanced proficiency with Microsoft Excel, Word, and PowerPoint applications.

Required Experience