• Operations Coordinator

    U-Haul (Phoenix, AZ)


    Location:

    2727 N Central Ave, Phoenix, Arizona 85004 United States of America

     

    About Us

     

    Collegeboxes by U-Haul is dedicated to providing full-service storage and shipping to students across the country since 1999. We specialize in collegiate storage and shipping, international shipping and study ab road services. O ur mission is to simplify the moving process for students and partnering with educational institutions nationwide, promoting convenience, efficiency, and peace of mind. With a focus on sustainability and excellence, we strive to be the trusted ally that turns moving challenges into opportunities for growth and success.

    Job Description

    As the Collegeboxes Operations Coordinator, you will facilitate and assist in all aspects of coordinating and executing small and large-scale colleg e moves throughout the U.S and Canada, with a focus on t he West and Northwest region s . Primary responsibilities will be to coordinate operations through effective communication with our service providers and field support staff with minimal supervision. Operatio ns Coordinator will help recruit , train and direct moving crews by securing moving equipment and storage space . Additional responsibilities include assisting customers on text, email and chat with questions about products and services .

     

    Shift Schedule

     

    Day: Monday through Friday

     

    Hours: 9am-6pm (In-Person)

    Key Responsibilities

    Operations

    + Schedule pickup and deliveries at college campuses across the U.S. and Canada

    + Prepare and distribute reports with customer and housing information to support logistic al planning

    + Create efficient rout es to optimize campus operations and reduce pickup and delivery times

    + Book and manage U-Haul moving equipment and supplies

    + Recruit, onboard, and schedule third-party service providers

    + Oversee local storage operations and manage space utilizations

    + Receive and track incoming shipments, self-drop- offs and pickups

    + Collaborate with field support teams including GMs, CSRs, and U-Box

    Customer Service

    + Respond to customer inquiries via phone, email, text, and chat

    + Provide product, pricing, and order information

    + Troubleshoot issues and identify root causes

    + Offer clear solutions and escalate when needed

    + Process payments, returns and update customer accounts

    + Ensure a professional, empathetic, and customer-first approach in every interaction

    Peak Season (May, June, August, September)

    + Drive U-Haul trucks and lift up to 50lbs as needed

    + Work occasional half days on weekends or alternate Saturday/Sundays

    + Be on- call 1-2 weekend days during December and January

    + Travel 10- 20 days per year to assist with move- in/move-out , housing fairs or tradeshows

    Requirements

    + Proficient with computers and the use of email

    + Intermediate to advance knowledge of Microsoft Excel and Word

    + Organized with strong time management

    + Ability to multitask and remain effective during high-volume periods

    + High-level customer service and problem-solving abilities

    + Self- motivated with a proactive approach to tasks

    + Comfortable making independent decisions when needed

    + Willingness to take on off-season projects to improve operations and customer experience

     

    U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

     

    U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.