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Job Title: Temporary Meter Processing Representative

_*This is a temporary position offered as a 3-month contract. Extension beyond the initial term is not guaranteed and will be based on business needs and performance. *_

Pay Rate: $30.50 per hour

Summary

Meter Processing Representative is under general supervision, performs all types of meter reading processing work.

Principal Duties and Responsibilities

+ Prepares and enters transactions to originate the billing of an account or makes corrections to the account.

+ Processes files to and from hand-helds, and verifies that meter data has been transferred to Host via Meter Reading electronic systems.

+ Assigns routes and make up schedules for Meter Readers.

+ Makes appointments with Customers to obtain meter readings and creates or cancels orders when appropriate.

+ Schedules, assigns and dispatches (prints) related meter reading orders as needed.

+ Performs data entry of change name and re-read orders and make appropriate billing adjustments when necessary. Review customer billing history as needed.

+ Assigns un-routed and new meters to a meter reading route in CIS. Enters district reroutes into CIS and create new routes as needed.

+ Provides phone support for Meter Readers.

+ Works related reports according to prescribed procedures, using existing or new systems.

+ Processes readings that interface to the Industrial Billing System and verifies that readings transferred.

+ Updates special conditions and meter reading instructions or directions when appropriate.

+ Originates letters to notify customers of SONR (Shut-Off No Read) conditions, or to replies to customer’s correspondence.

+ Operates a call direction telephone system.

+ Maintains department files and records, both electronic and hard copy.

+ Performs miscellaneous clerical functions such as typing and filing, opening and distributing mail.

+ Receives and relays messages.

+ Performs duties in accordance with NiSource procedures, practices, and safety rules.

+ Reports irregularities and abnormal conditions.

+ Directs the work of one or two employees assigned to assist.

+ Assists in the training of other employees.

+ Performs similar or less skilled work in this classification or, when the diversity of the work load requires, perform similar or less skilled work in equal or lower classifications.

Required Qualifications for Position

+ High school education or the equivalent.

+ Shall successfully complete applicable CSR training as described in the qualifications in the classification of Customer Service Representative.

+ Ability to operate a computer, adding machine, calculator and reproduction and facsimile equipment.

+ Ability to acquire a thorough working knowledge of rates, billing codes, utility service classifications and collection policies.

+ Ability to deal with both external and internal customers in an intelligent, tactful and courteous manner.

Preferred Qualifications for Position

+ Previous experience using Customer Information Systems

Disclaimer

This description is not designed to be a complete list of all duties and responsibilities required of the position.

Workplace Connection

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range*:

$

39.57-

$

40.3

_*The salary offered to a candidate is_** **_based on several factors including_** **_but not limited to_** **_the_** **_candidate’s skills, job-related knowledge, and relevant experience_** **_, as well as internal pay equity_** **_._

Posting Start Date:

2025-07-30

Posting End Date (if applicable):

2025-08-04

Please note that the job posting will close on the day before the posting end date.

At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.

We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.