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As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Being number one means WM invests in our Sales teams success by providing access to state-of-the-art systems and processes, industry-leading services and the best leadership in the business. Our exceptional sales professionals help deliver satisfaction to our clients throughout North America. If you are passionate about helping others and seeking challenging and interesting employment, apply today!

I. Job Summary

The primary objectives of the WMCS Specialist, Corporate Services are to ensure execution of the National Account. The Specialist is responsible for building a deep and lasting professional relationship with each client, as well as the internal WM network that supports the successful execution of WM programs. Provide on-call support, as needed.

II. Essential Duties and Responsibilities

Sales

+ Assist in the execution of new program initiatives including renewals, growth, acquisitions, the addition of new services such as compactor monitors.

+ Achieves a Renewal Rate of 90% of customer contracts

Contract Management

+ Support contract compliance

+ Assists in execution of customer monthly audits

+ Participates in renewals and de-implementation

+ In the absence of Account Mgr, reviews and approves client specific book of business (spec) changes within governance timeline

Customer Experience

+ Represents the brand with the highest integrity

+ Works cross functionally to ensure accounts receivable (A/R) are current to contact terms and must not exceed 9.9% of total Book of Business A/R balance in 60> day

+ Facilitate GPA’s and/or credits

+ Acts as a local location client and vendor resource to escalate and address operational level activities including reporting, billing, set-up and service request

+ Request quotes (as needed): Services, Equipment and Damage Claims `

+ Work closely with PM and team, as a liaison between WMSBS and our field organization to support our customers

+ Ensures we are meeting our service obligations by reducing and eliminating stop service, missed services and quality delivery of client bills

+ Prepares and support the repairs, relocations and collection of materials for client forums

+ Executes client specific reporting

+ Sets-up new technician users and provides technician training on the Avetta portal

+ Manage large email volume and Avetta portal requirements in an urgent manner

+ Monitors news associated with local facilities to address proactively customer needs.

III. Supervisory Responsibilities

This job has no supervisory duties, however may act as a lead to Customer Service Representatives. Responsibilities may include training, coaching and providing feedback to representatives in addition to assisting with non-routine and escalated customer calls.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or similar area of study; or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.

Experience: 1 year of relevant work experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

+ Proficient in MS Office

+ Strong keyboarding skills and words per minute

+ Professional verbal and email communication skills

C. Other Knowledge, Skills or Abilities Required

+ Must have solid understanding of Microsoft Word, Excel and have PowerPoint development, presentation skills and experience.

+ Excellent verbal, written and analytical skills

+ Professional phone and email etiquette

+ Ability to multi task

+ Ability to react well under pressure and treats others with respect

+ Identifies and resolves problems in a timely manner

+ Prioritizes and plans work activities

+ Focuses on solving conflicts and listening to others without interrupting

+ Be punctual at work

+ Works efficiently and effectively, both independently and as a team to ensure exceeding standards.

+ Balances team and individual responsibilities and helps build a positive team spirit

+ Adapts and able to deal with frequent changes in the work environment

+ Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

+ Demonstrates accuracy and thoroughness to meet productivity standards in a timely manner.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job: hybrid office setting in our Phoenix, AZ or Windsor, CT office.

The expected base pay range for this hybrid position is $55,000-$67,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran