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MS COMPLIANCE OFFICER I - 76003649

Date: Jul 30, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 857628

Agency: Highway Safety and Motor Vehicle

Working Title: MS COMPLIANCE OFFICER I - 76003649

Pay Plan: Career Service

Position Number: 76003649

Salary: $34,964.88 Annually

Posting Closing Date: 08/07/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Division of Motorist Services

Bureau of Motorist Compliance

*Career Service*

*Internal Agency*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Jamie Maestas, (850) 617-2427

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

+ Paid Parental Leave

+ Annual and Sick Leave Package

+ Nine Paid Holidays

+ State Health and Life Insurance

+ Educational Benefits

+ Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

This position is located in the Bureau of Motorist Compliance Medical Re-Exam section, is responsible for reviewing complaints received by the department regarding licensed drivers and applicants whose ability to drive is questionable due to a mental or physical impairment. This position will be required to process initial complaint and determines whether it is a medical case or to be sent for investigation. Additionally, this position is responsible for reexamination of drivers as determined by law enforcement, courts, and other authorized personnel. Responsible for making sure recommendations are made in accordance with guidelines and procedures and pertinent to the state statutes. Responsible for inquiries from customers, doctors, courts, field offices and other parties both written and by telephone. Responsible for managing a caseload in a very busy and fast past environment.

Knowledge, Skills, and Abilities

+ Ability to read, write and speak Spanish

+ Knowledge of Microsoft Office programs, including Word and Outlook

+ Knowledge of driver license procedures, regulations, rules, and policies

+ Knowledge of DL maintenance

+ Knowledge of driver license records

+ Knowledge of Expert

+ Skilled in written and verbal communication

+ Skill in composing letters

+ Skill applying problem-solving techniques

+ Skill in researching and analyzing data

+ Skill in customer service

+ Ability to understand applicable rules, regulations, policies and procedures

+ Ability to work independently

+ Ability to research and apply problem solving techniques

Preferred Qualifications

Preference will be given to candidates with the following:

+ Knowledge of dealing with customer complaints and/or inquiries

+ Knowledge of using Microsoft Word to compose written correspondence

+ Knowledge of investigating and/or evaluating documents or other information for accuracy and compliance

+ Customer service experience

General Information

+ The elements of the selection process may include a skill assessment and/or oral interview.

+ Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.

+ FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32312

Nearest Major Market:Tallahassee