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Inbound, Claims Call Center Representative

126049

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated Claims Call Center team in (enter month and date). If you are passionate about customer service and want to help people, we want to talk to you. This role offers an in depth, 6-week training that covers everything you’ll need to get started.

*All candidates hired must live in the United States. The preferred time zones are CST, PST, and MST.*

Your Day to Day Responsibilities:

+ Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner.

+ Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.

+ Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.

+ Provide feedback and recommendations to the team to improve the quality of customer care.

+ Follow procedures to ensure adherence to the company’s risk and compliance policies.

Highlights:

+ 8-hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time)

+ The position is fully remote, including training

+ Annual Merit Increase & Bonus Opportunity

+ Opportunity Potential for Overtime Pay

+ Amazing PTO

+ 401K Match

+ Career mobility

+ Medical, Vision & Dental

Basic Qualifications:

+ High School Diploma or Equivalent

+ +6 months Customer Service experience

+ Data entry experience

Work from home office requirements:

+ Designated workspace free from noise and other distractions

+ Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications:

+ 6 months call center experience

+ Strong data entry skills and the ability to type 32 WPM or more

+ Demonstrated proficiency in Windows based operating systems and Microsoft office

+ Ability to navigate multiple computer screens and browsers quickly and accurately

+ Strong comprehension skills, professional demeanor

+ Solid oral & written communication skills

+ Demonstrated strong attention to detail and solid problem-solving skills

+ Insurance knowledge preferred

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please clickhere (https://www.zurichna.com/careers/benefits) . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed {hourly rate or salary range} for this position is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}.

Job Family:

The combined salary range for this position is {minimum salary of the lower job level and the maximum salary for the higher job level}. The proposed {hourly rate or salary range} for the {position title} is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}. The proposed {hourly rate or salary range} for the {position title} is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}.

Sales Incentive:

The annual variable compensation range, based on performance under the sales incentive plan for this role, is {enter range here}.

OR

This position included a variable component that is based on an individual's performance under the applicable sales incentive plan.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Illinois Virtual Office, AM - Arizona Virtual Office, AM - California Virtual Office, AM - Center Valley, AM - Idaho Virtual Office, AM - Kansas Virtual Office, AM - Missouri Virtual Office, AM - Montana Virtual Office, AM - Nebraska Virtual Office, AM - Nevada Virtual Office, AM - New Mexico Virtual Office, AM - Texas Virtual Office, AM - Utah Virtual Office, AM - Washington St Virt. Office

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1

EOE Disability / Veterans