• Loyalty Operations Program Manager

    Choice Hotels (North Bethesda, MD)


    Who are we looking for?

     

    Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Loyalty Operations Program Manager in the Loyalty Operations Team. Loyalty Operations is the team that manages the day-to-day operations of the Choice Privileges Loyalty program and collaborates with tech and business stakeholders to implement new programs and initiatives. As a key member of our Loyalty Operations Team, you will oversee end-to-end program development from ideation to launch and will work with cross-functional teams including IT to ensure initiatives go live in a timely manner.

     

    Are you detail-oriented and skilled at creating tracking sheets and project plans? Can you facilitate discussions and collaborate effectively to achieve goals? We invite you to apply today for our Loyalty Operations Program Manager role today and #MakeItYourChoice.

     

    PLEASE NOTE: This role is not eligible for sponsorship ***

    Your Responsibilities

    + Ability to write sound business requirements

    + Ability to facilitate conversations between internal and external teams to solve issues and implement fixes

    + Own and execute new enhancements

    + Ability to set and create timelines

    + Ability to communicate status, risks, and open items for projects.

    + Ability to monitor programs in production and recommend enhancements

    Your Experience, Skills & Competencies

    + Bachelor's degree in related field required or equivalent experience

    + Master’s degree in related field preferred

    + At least 5 years’ experience in managing projects

    + Proficient in Microsoft Outlook, Excel, PowerPoint and Word

    + Demonstrates key competencies to include: Plans and Aligns, Action Oriented, Ensure Accountability, and Collaborates

     

    Your Team

     

    This is an individual contributor role that will report to Director, Loyalty Operations. You will have 3 peer teammates and collaborate with cross functional departments on a regular basis.

     

    Salary Range

     

    The salary range for this position is $74,000 to $85,000 annually.

     

    The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

    Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

    + Competitive compensation and benefits, including medical, dental, and vision coverage

    + Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

    + Financial benefits for retirement and health savings

    + Employee recognition programs

    + Discounts at Choice hotels worldwide

     

    About Choice

     

    Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

     

    At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

    Our corporate office locations:

    North Bethesda, MD — Located at Pike & Rose (https://pikeandrose.com/) , our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

     

    Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

     

    Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

     

    Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

     

    Choice’s Cultural Values

     

    Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

     

    Choice’s Leadership Principles

     

    Act with Intention | Lead with Authenticity | Grow & Deliver