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Customer Account Representative

Location

Madison

Job Category

Job Purpose

Handles customer billing accounts, ensuring timely and accurate invoicing, processing payments, and resolving discrepancies. Contributes knowledge across team, department and organization and involved in improvement processes.

Core Responsibilities

Note: This is not an all-inclusive listing

+ **Data Maintenance:** Uses data management systems to access specific information as and when required. Performs basic data reporting tasks to support others by using established procedures.

+ **Account Maintenance:** Maintains accurate billing records and accounts for assigned customers or accounts. Manages and updates customer contact and billing information in the company’s accounting system.

+ **Billing Processes:** Manages and updates customer contact and billing information in the company’s accounting system, creates final bills. Prepares accounts for billing and mailing. Completes various tasks associated with billing processes including summary billing, non-utility billing and specialty adjustments.

+ **Cash Processing:** Handles cash processing tasks including counting and keying daily cash totals, monitoring daily reports and posting customer payments.

Behavioral Competencies

Note: These competencies are in addition to MGE’s core competencies reflected in the Mission, Vision, and Behaviors.

+ **Plans and Aligns** : Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

+ **Tech Savvy** : Anticipates and adopts innovations in business-building digital and technology applications. For example, successfully leverages the latest technologies to increase performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.

+ **Optimizes Work Processes:** Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pursues, explores, and develops ways to ensure own work is as effective as possible within all relevant processes. Shares an analysis of process problems with stakeholders; discusses how to resolve the issue.

+ **Communicates Effectively:** Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail.

Skills

+ Strong attention to detail with ability to review and verify complex billing information.

+ Strong verbal and written communication skills for interacting with internal teams.

+ Ability to resolve billing discrepancies and issues efficiently.

+ Strong ability to prioritize tasks and manage time effectively.

+ Familiarity with Company software.

Physical Requirements

Ability to meet physical requirements of role as identified by the Company’s ergonomic solution assessment.

Education

High School or General Education/Equivalency Diploma/GED certificate.

Experience

Prior experience in billing, accounting, or customer service; prior experience with billing software or accounting systems is a plus.

ABOUT THE ORGANIZATION

About MGE

MGE generates and distributes electricity to 167,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 178,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years.

An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to:

+ Plan and provide a safe, reliable, and cost-effective energy supply that balances the needs and values of those we serve.

+ Provide information and education to serve our customers and stakeholders and help inform their energy decisions.

+ Preserve and protect our environment while providing affordable, reliable energy.

+ Encourage and support economic and business development to keep our economy strong and vibrant.

+ Engage in open and honest dialogue, partnership, and collaboration to best serve our customers and the broader community.

_Our Values_

+ Safety: Safety is a core value at MGE. The safety of our employees, customers, and communities is our top priority. Our culture initiatives continuously improve our safety performance. MGE has earned numerous safety awards for this safety performance, including the AGA Leading Indicator Safety Award.

+ Reliability: We invest in our people and in our systems to help ensure top-ranked energy reliability that helps to maintain the economic health and vitality of the communities we serve. MGE is a national leader in electric reliability.

+ Sustainability: With a commitment to transparency, accountability, and continuous improvement, we take a holistic and proactive approach to sustainable practices company wide.

+ Equity: We are committed to equity and inclusion in our service to our customers, in our workplace, and in our broader community, and we value diverse perspectives, ideas, cultures, and backgrounds.

MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com.

JOB LOCATION

The position is hybrid, and office days are in downtown Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.

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