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Job Title

Guest Service Event Worker

Agency

Tarleton State University

Department

Event Center Guest Services

Proposed Minimum Salary

Commensurate

Job Location

Stephenville, Texas

Job Type

Temporary/Casual Staff (Fixed Term)

Job Description

The Event Services Worker plays a key role in supporting the Tarleton State University Event Center by delivering exceptional front-line customer service and ensuring smooth event operations. Core responsibilities include ushering at events, assisting with ticket sales and entry, monitoring building security, and maintaining a clean, safe, and welcoming environment. This position is essential to creating a positive and seamless experience for guests, students, and community members.

Strong communication, teamwork, and problem-solving skills are critical to success in this role.

Evening and weekend availability is required, with work schedules determined by the needs of scheduled events. This is a temporary, part-time position limited to a maximum of 19 hours per week, based on the operational needs of the Event Center.

Job Duties/Responsibilities:

+ Provide service as an usher for campus wide events such as concerts, athletic events, etc.

+ Event ticket sales support as needed

+ Scanning tickets at University events

+ Perform building operation tasks including locking and unlocking main doors, various offices, etc.

+ Provide front line customer service including answering phones, transferring calls, giving directions, and assisting patrons and general public

+ Monitor building security as needed

+ Reporting building maintenance, cleaning, and safety concerns

+ Maintain a clean and organized workspace

+ Work with other building staff team members to solve problems, provide updated information, and assist with scheduling as needed

+ Coordinate evacuation procedures in the case of an emergency

+ Assist with filling shifts and special event needs

+ Provide other duties as assigned

Required Qualifications:

+ Customer service experience

+ Must be available to work nights and weekends

Preferred Qualifications:

+ Common business software applications such as Microsoft Office

+ Familiar with audio and visual and presentation equipment

+ Experience serving as a student leader in a professional environment

Skills/Abilities:

+ Problem solving

+ Lift, carry and/or otherwise move items weighing up to approximately 20 pounds on occasion

+ Ability to move about and between venues for extended periods of time up to a full shift of work

+ Bend and stoop

The target base hourly compensation is $18.03 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

Founded in 1899, Tarleton State University a founding member of The Texas A&M University System, has a rich history and tradition through generations that have inspired educational excellence. Tarleton maintains a commitment to transformational student experiences and career readiness supported by engaged faculty, staff, and alumni mentors. Tarleton State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), earned the prestigious designation of Doctoral Universities: High Research Activity by the Carnegie Classification of Institutions of Higher Education, and is an NCAA Division l athletics member .

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+ Division of Human Resources (https://www.tarleton.edu/hr/index.html)

+ Benefits

+ University Leadership (https://www.tarleton.edu/president/)

+ Research and Economic Development

+ Traditions and History (https://www.tarleton.edu/traditions/index.html)

Tarleton State University is an Equal Opportunity/ Veterans/ Disability Employer. If you have questions about submitting your application, please contact [email protected] .