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Radiology Supervisor

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Radiology Supervisor -- Call Center, Charge Reconciliation, Auth Team & Cadence Analysts.

Assists department head in managing daily clinical operations of the department. Supervises subordinate staff members. Identifies needs in program planning and facilitates program development. May take radiographs. Assumes responsibility for the department in the absence of the department head. Conducts appraisal reviews with assigned employees.

This Classification requires registration, certification or licensure with the appropriate agency as identified on the Primary Source Verification Matrix. Employees in this classification supervise three or more full-time equivalent employees every week. Direction is over a permanent status-continuing function, not a collection of employees assigned to complete a project.

Management duties include interviewing, selecting and training employees; setting and adjusting their rates of pay and hours of work; planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; handling their complaints and grievances and disciplining them when necessary. Management responsibilities include the authority to hire, fire, or promote assigned employees or make recommendations.

Employees may spend time performing many of the same duties as subordinate employees. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

+ Excellent medical, dental and vision coverage effective on your very first day

+ 2:1 Match on retirement savings

Responsibilities*

+ Responsible for the day-to-day operations for Radiology Authorization Department, Call Center, Charge Reconciliation and Cadence Analysts.

+ Act as back-up to Manager within Radiology: Insurance Authorization, Cadence Analysts, Charge Reconciliation, IR Scheduling and Call Center. May occasionally act as back-up for off-site clerical staff and technologists.

+ Approve payroll and monitor attendance records, including overtime and unscheduled time.

+ Manage the Radiology Cadence Analysts and the Radiology template projects as they continue to expand while acting as a liaison between the MiChart Cadence Business Team and Radiology managers.

+ Follows disciplinary policies as implemented by Michigan Medicine and the Radiology Department and administers corrective action to staff when necessary.

+ Provide employees with feedback using constructive criticism to improve performance.

+ Answer agent questions regarding best practices or difficult calls.

+ Identify operational issues and suggest possible improvements.

+ Monitor employee workload, prepare reports, and analyze data to assist determining departmental needs including, but not limited to, hours of operations, staffing, and overall workflow.

+ Conduct quality assurance phone monitoring and related activities to ensure that performance standards are being met.

+ Monitor equipment/building issues and create repair requests, as necessary.

+ Create requests to update scheduling guides and MiChart templates.

+ Order office supplies.

+ Lead/co-lead staff meetings.

+ Learn radiology scheduling and how to train in Affinity scheduling.

+ Write and present staff performance evaluations.

+ Schedule Radiology exams as needed.

+ Additional projects upon request by manager or leadership.

Required Qualifications*

+ Certification by the American Registry of Radiologic Technology (ARRT) or to be registry eligible.

+ Radiology Experience.

+ Must be able to solve problems using good judgment.

+ Must be able to communicate effectively verbally and in writing.

+ Ability to positively represent the department to internal and external customers.

+ Effectively prioritize workload to meet deadlines in a timely manner.

+ Excellent leadership and interpersonal skills.

Desired Qualifications*

+ Bachelor's degree and reasonable professional experience

+ Call Center experience

+ Previous supervisory/leadership experience

+ Customer service experience

+ EPIC experience

+ Prior Authorization experience

Work Schedule

Variable Monday-Friday

Work Locations

Ann Arbor, NCAC, 48109-23

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

266724

Working Title

Radiology Supervisor

Job Title

Radiology Supervisor

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Um Hospital

Department

MM Radiology Admin

Posting Begin/End Date

7/28/2025 - 8/11/2025

Career Interest

Patient Care Services

Radiology