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Overview

Join a Company That Puts Employees First!

At ABM Industries, we understand that our dispatchers are crucial to our service operations. That’s why we offer competitive pay, strong benefits, and the opportunity to grow your career in a stable, supportive environment. If you're looking for a role where you can make an impact, we’d love to have you on our team!

Why Work With Us?

• **Competitive Pay** – Recognizing and rewarding your expertise

• **Comprehensive Benefits Package** – Medical, dental, vision, and pension through Local U72

• **Career Growth Opportunities** – Clear paths to advancement

• **Work-Life Balance** – Paid time off, holidays, and a supportive team environment

• **Job Stability** – Join a 100-year-old Fortune 500 company

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)

Position Overview

As a **Dispatcher** , you’ll play a vital role in ensuring seamless HVAC service operations. You’ll coordinate technician schedules, prioritize service requests, and serve as the main point of contact for customer inquiries—all while keeping efficiency and customer satisfaction top of mind.

Essential Duties & Responsibilities

**Dispatch HVAC Service Technicians** – Assign technicians to planned maintenance and emergency service calls efficiently.

**Customer Service Management** – Act as the primary contact for incoming service requests, prioritizing urgent needs and ensuring timely resolution.

**Scheduling & Coordination** – Develop and adjust technician schedules to maximize productivity while considering availability, skill sets, and workload distribution.

**Real-Time Communication** – Provide customers with updates regarding technician arrival times, job progress, and any necessary rescheduling.

**Work Progress Monitoring** – Track ongoing service calls, ensuring quality and efficiency throughout the process, and escalate issues as needed.

**Technician Support** – Work closely with field personnel to ensure they have all necessary tools, parts, and job details before arriving at a location.

**Service Report Auditing** – Review completed service reports weekly for accuracy and compliance with company procedures.

**Problem-Solving & Decision-Making** – Assess urgent service needs and allocate resources effectively to minimize downtime.

**Operational Collaboration** – Partner with the Service Manager to improve dispatch strategies, customer service experience, and operational performance.

**Geographic Coordination** – Maintain familiarity with service areas and local geography to optimize technician routing and response times.

**Emergency Response Handling** – Manage after-hours dispatching when needed, ensuring customers receive prompt service.

**Documentation & Reporting** – Maintain detailed records of service requests, technician assignments, and customer interactions for reporting and continuous improvement.

**Special Projects Support** – Assist in company-wide initiatives and operational enhancements as assigned by leadership.

Qualifications & Skills

Ready to join a team that values your expertise? Apply today!

REQNUMBER: 126668

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.