• Project Manager, Problem Integrity Operations

    Meta (Washington, DC)


    Summary:

    Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them. Within Global Operations, Integrity Support Operations aims to create a safe, inclusive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences. We are seeking an experienced professional with an interest in mitigating real world harm, protecting our community and advocating for our users. We count on our project managers to deliver both qualitative and quantitative insights into user behavior in order to drive prevention and detection solutions at scale. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Engineering, Policy and other Meta teams to drive operational projects in a time-sensitive and analytical environment on the Integrity Operations team.

    Required Skills:

    Project Manager, Problem Integrity Operations Responsibilities:

    1. Manage and improve day-to-day operations against quality and efficiency targets in a changing and deadline-driven environment

    2. Develop in depth understanding of content integrity issues and how they affect our community

    3. Work with cross-functional partners to assess support requirements for new product launches

    4. Analyze data to identify trends and suggest recommendations to improve operations

    5. Manage global and cross-functional projects to improve user experience while partnering with teams such as: Policy, Data Science, Product, Engineering, Operations and External Vendors

    6. Use problem solving skills to resolve large and complex business problems

    7. Help create scalable policies and processes to solve complex business problems and ensure the safety of the community

    8. Lead investigations and resolve issues that are escalated to the team regarding potentially problematic content and enforcements

    Minimum Qualifications:

    Minimum Qualifications:

    9. Bachelors or Advanced degree

    10. 2+ years of experience in an operational/strategic role within a technology, policy, analytical or operations field or equivalent consulting experience

    11. Experience resolving, communicating, and presenting issues & insights to both technical and non-technical audiences

    12. Problem-solver with proven execution and experience to influence and coordinate with cross-functional teams

    13. Proven analytical experience with understanding nuances and patterns within large data sets

    14. 1+ year of experience working with data tools such as SQL, SAS, and data visualization (for example Tableau) tools

    Preferred Qualifications:

    Preferred Qualifications:

    15. Experience working with global teams

    16. Knowledge of programming languages, for example Python, R

    17. An avid user of our Meta products

    Public Compensation:

    $34.62/hour to $109,000/year + bonus + equity + benefits

     

    **Industry:** Internet

    Equal Opportunity:

    Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

     

    Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].