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Work Shift:

Day Shift

Time Type:

Full time

Department:

CC807100 PSO Professional Billing

Summary:

Monday to Friday — Onsite

The Director of Professional Billing is responsible for overseeing the billing and collections processes for professional services rendered at ACH or ACNW or any other Arkansas Children’s program. This role is crucial for ensuring that patient accounts are managed efficiently and accurately, aligning with the organization's financial strategy and goals. Works closely with the ACH Patient Accounts Director, collaborating on initiatives to optimize billing operations and improve collection outcomes. This position is integral to the organization’s revenue cycle management and requires expertise in professional billing, regulatory compliance, and patient account services. This position will collaborate with Revenue Cycle Leaders on planning, budget, system optimization, performance management, and other related matters. Promoting innovation, team building, technology transformation and alignment with best practices.

Additional Information:

Monday to Friday — Onsite

Required Education:

Bachelors Degree or Equivalent Experience

Recommended Education:

Required Work Experience:

Related Field - 7 years with 5 years of leadership experience

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

Description

1. Develops strategic plans, goals and outcomes for ACPSO Patient Accounts department.

2. Functions as the expert in statutory and regulatory requirements.

3. Identifies key performance indicators and ensures indicators are monitored. Identifies when deviations occur from the desired outcome and resolves the issue.

4. Drives quality improvement initiatives by establishing performance targets and process improvement activities. Analyzes trends in professional billing operations and initiates changes to improve efficiency and outcomes.

5. Drives quality improvement initiatives by establishing performance targets and process improvement activities. Analyzes trends in professional billing operations and initiates changes to improve efficiency and outcomes.

6. Creates and utilizes comprehensive reports to evaluate financial performance, focusing on professional billing operations. Participates in the design and creation of financial and productivity dashboards to provide insights for leadership.

7. Prepares, justifies, and manages the departmental budget, ensuring the financial health of the ACPSO Patient Accounts Department. Holds full personnel authority, including hiring, terminations, and performance evaluations.

8. Maintains open communication with third-party payers to resolve operational and payment issues related to professional billing. Collaborates with payers to ensure timely and accurate reimbursements.

9. Performs other duties as assigned, contributing to the overall success of the ACH and ACPSO Patient Financial Services departments and AC’s mission.

Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action.

Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

_“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.”_ Michael – Business Operations Manager

•Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst

•We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator

•Care, love, and hope for children!” Kathy – Administrative Assistant

•When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant

Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.