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**Position:** Sr **.** Director of Operations

**Reports To:** Vice President, Global Clients Datacenters

**Location:** Greater Seattle Area

**FLSA:** Exempt

**Salary:** 230,000.00

Summary

The Sr. Director of Operations is responsible for managing a global security operations team, which provides physical security for datacenters on a complex, multi $100M global client account. The security operations team is comprised of regional directors. The Sr. Director of Operations provides strategic direction and leadership for the account and is responsible for the creation and execution of a security program strategy, managing and aligning Securitas and client goals, and driving sales and profitability on the account. The Sr. Director of Operations must have a solid understanding of the client datacenter program, with the ability to effectively advise, make recommendations, collaborate, and adapt to changing needs and priorities.

Essential Functions

1. Plans, examines, analyzes, evaluates, and supervises global security operations, inclusive of physical security assets and security personnel.

2. Programmatic oversight: manage audit compliance and standardization, ensure quality control.

3. Provides and guides excellent customer service and business development across all countries, regions, and branches.

4. Nurture client relationships across all pillars.

5. Creates and delivers executive level presentations and reports on business strategy, insights, and execution to client and Securitas senior management.

6. Leads business meetings and gives updates to the client on projects.

7. Collaborate with shared services to ensure alignment.

8. Experience working with and communicating with the C Level employee down to the entry level employee.

9. Evaluates current procedures, practices, and precedents for accomplishing activities and functions relative to security, with continuous process improvement at the forefront of decision making.

10. Identifies and resolves security related problems.

11. Develop preventative security programs, including the succession planning of future leaders.

12. Assists in preparation of emergency management and contingency planning.

13. Direct and coordinate with client and Securitas team to align with activities and security functions.

14. Actively seeks and creates opportunities for collaboration across client, partners, and internal groups to drive long-term, scalable solutions.

Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

+ The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all the functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

+ All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

+ Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

+ In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

+ All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Minimum Hiring Standards

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

+ Must be at least 18 years of age.

+ Must have a reliable means of communication, such as cell phone.

+ Must have a reliable means of transportation (public or private).

+ Must hold or be able to obtain a valid driver’s license or equivalent.

+ Must have the legal right to work in the country where the position is located.

+ Must have the ability to speak, read, and write English proficiently.

+ Must have a high school diploma, secondary education equivalent, or GED.

+ Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

Education/Experience

+ Bachelor’s degree in business, management, criminal justice, law enforcement, security or related field and 10-15 years of progressive management roles in physical security, contract security, or account management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

+ 3-5 years of experience in a director level position directing a security program.

+ Global experience preferred.

+ Datacenter experience preferred.

Special Requirements

+ Able to travel (international or domestic, as required) approximately 25% of the time or more, occasionally with limited notice.

+ Able to work evening or weekend hours when required, such as during an emergency event or crisis.

Competencies

+ Ability to influence without authority and identify shared goals to achieve business objectives.

+ Ability to provide positive direction and motivate performance.

+ Ability to build relationships quickly and work collaboratively across multiple teams.

+ Excellent oral and written communication skills required for preparing clear, concise, and grammatically correct materials and communicating information effectively to others.

+ Experience communicating with the C-Level employee down to the entry-level employee

+ Able to conduct presentations and facilitate group meetings, both in person and online.

+ Ability to track and maintain scheduled assignments.

+ Ability to maintain professional composure when dealing with unusual and stressful circumstances.

+ Knowledge of business operations management and human resources administration.

+ Demonstrates leadership skills, including planning, organizing delegating, problem solving, training, coaching, and praising or disciplining staff in a positive manner.

+ Strong customer service and service delivery orientation.

+ Ability to adapt to change in the external environment and organization.

+ Ability to multi-task and complete assignments concurrently in a fast-paced environment.

+ Experience communicating and presenting to an executive level audience.

+ Knowledge of security operations and procedures applicable to a 24-hour facility.

+ Knowledge of supervisory practices and procedures.

+ Process driven and the ability to pull apart processes and improve them.

WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:

With or without reasonable accommodation, it requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:

+ Required ability to manage multiple tasks concurrently.

+ Computer usage, which may include prolonged periods of data analysis.

+ Handling and being exposed to sensitive and confidential information.

+ Regular talking and hearing.

+ May be required to use vehicle in the performance of duties.

+ Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds.

+ Close vision, distance vision, and ability to adjust focus.

WHAT WE OFFER:

+ 100% coverage of medical benefits

+ Dental and Vision

+ 401(k) 50 cents matched for every $1 up to 6%

+ Company-paid life and AD&D insurance

+ Voluntary short-term disability and long-term disability

+ Employee assistance program

+ 4 floating holidays

+ 10 paid holidays

+ 2 weeks’ vacation every year

+ Paid Family Leave - up to 12 weeks a year in accordance with State law

•Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

+ Retirement plan

+ Employer-provided medical and dental coverage

+ Company-paid life insurance

+ Voluntary life and disability insurance

+ Employee assistance plan

+ Securitas Saves discount program

+ Paid holidays

+ Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.