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**Requisition** : 82407

**PSEG Company** : Public Service Electric & Gas Co.

**Salary Range** : $ 91,100 - $ 144,200

**Work Location Category** : Hybrid Flexible

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

This Process Analyst position is a direct report to the Payment Assistance Outreach Process Lead in PSE&G's Customer Solutions organization. This team is responsible for all outreach activities to educate and engage customers who may benefit from assistance in paying and managing their PSE&G bills. Outreach includes engaging with customers through communications and in-person events throughout PSE&G territory.

This position is key to providing equitable service to our customers. It supports the development and execution of strategies associated with reaching PSE&G's low- and medium- income customers. the person in this position must be politically savvy enough to work closely with the Board of Public Utilities, the Department of Community Affairs and a variety of external stakeholders to ensure PSE&G connects as many customers as possible with programs to help manage their energy bills.

Job Responsibilities

+ Support the PAO account team to achieve targets, to increase enrollments of low-income customers into energy-assistance and energy efficiency programs.

+ Help to develop and coordinate customer outreach campaigns and in-person events to educate and engage customers who may be eligible for energy assistance, solicit program participation and provide assistance with the program application process.

+ Staff in-person outreach events throughout the state, sometimes outside of normal business hours (evenings, weekends).

+ Has input in strategic direction and setting of priorities based on professional network of relationships with the Board of Public Utilities, Dept of Community Affairs, and the social non-profit entities that help customers. This position is responsible for forming and increasing the professional networks which will expand reach of payment assistance to more customers and programs.

+ Develop, schedule and execute training for internal and external stakeholders regarding Payment Assistance and Energy Efficiency Programs for low- and medium-income customers (LMI). Training also consists of regulatory rules and training front-line employees on the Winter Termination Program (WTP).

+ Participate in all Board of Public Utility (BPU) technical working group sessions and advocate on behalf of PSE&G customers.

+ Analyze effectiveness of events and communications and adjust plans appropriately. Create documentations necessary to track and report activities.

+ Investigate client/ customer concerns as needed.

+ Review/ create reports and presentations.

+ Participate in cross-functional teams and/or process improvement initiatives to determine root cause and gap analysis, along with the development and implementation of recommendations.

Job Specific Qualifications

+ BS degree and 5+ years relevant work experience. in lieu of a degree, 9 years relevant work experience.

+ Excellent communication and presentation skills.

+ Strong analytical, strategic thinking, interpersonal, and leadership skills.

+ Demonstrated experience and high proficiency in Excel, Power Point and other Microsoft Office applications.

+ Demonstrated analytical skills and attention to detail.

+ Experience in database management

+ Must foster an inclusive work environment and respects all aspects of diversity; m Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

+ Valid Driver's License

Desired Qualifications

+ Bilingual English/Spanish

+ Knowledge of Billing and Collections processes

+ Knowledge of energy payment assistance programs

Minimum Years of Experience

5 years of experience

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com (https://sharepoint.pseg.com/Pages/Home.aspx) by clicking on the emPower icon, then selecting careers. This site is strictly for candidates who are not currently PSEG employees, except for PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected] . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

**ADDITIONAL EEO/AA INFORMATION** _(Click link below)_

Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf)

Pay Transparency Nondiscrimination Provision