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Job Summary

Senior Technical Product Manager (TPM Sr)

Lead the future of healthcare innovation.

The IT Enterprise Data Management department is seeking a Senior Technical Product Manager (TPM Sr) to lead the delivery of world-class, technology-driven products that transform healthcare. This role is ideal for a strategic thinker and hands-on leader with deep experience in healthcare, technology, and customer-centric product development.

Schedule: 8:00AM – 5:00PM

Department: Institute for Innovation and AI

What You’ll Do

+ Develop and drive a customer-focused, outcomes-oriented product vision and strategy across multiple domains.

+ Lead multiple product development teams to deliver high-impact solutions in digital health, patient experience, personalized care, and healthcare operations.

+ Collaborate with end-users, internal stakeholders, engineers, architects, and cybersecurity experts to define problems, uncover opportunities, and shape product outcomes.

+ Use data and analytics to inform decisions, prioritize features, and measure success.

+ Drive product discovery, rapid prototyping, and iterative development to accelerate learning and impact.

+ Champion innovation and explore commercialization opportunities for emerging solutions.

+ Serve as a servant leader—clearing roadblocks, fostering team growth, and continuously improving delivery processes.

What You Bring

+ Proven success launching Beta and v1 products in complex, fast-paced environments.

+ Strong facilitation and influencing skills across cross-functional teams.

+ Deep understanding of healthcare systems, digital product development, and cloud-based technologies.

+ Experience with agile methodologies, data-driven decision-making, and customer research.

+ Ability to challenge traditional approaches and pivot quickly to maximize value.

+ Familiarity with cybersecurity principles and secure system lifecycle management.

Security & Compliance Responsibilities

As part of the Digital Products & Services team, you will:

+ Manage information systems securely throughout their lifecycle.

+ Understand and enforce principles of least privilege and least functionality.

+ Recognize and respond appropriately to potential cybersecurity incidents.

Why EIM?

+ Join a mission-driven team committed to improving lives through technology.

+ Work on meaningful products that make a real difference in healthcare.

+ Collaborate with top talent in a supportive, innovative environment.

+ Enjoy competitive compensation, benefits, and professional growth opportunities.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

+ Our team members are part of an environment that fosters team work, team member engagement and community involvement.

+ The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

+ All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications

+ Education: 4 Year / Bachelors Degree related field, required. Graduate Degree - MBA or related field, preferred.

+ Experience: Minimum five years in Technology Product Management, required. One year Healthcare or related, required.

+ Additional Skills (required):

+ Product Lifecycle Experience: Full Product Development Lifecycle experience is required, including the ability to share specific examples of how experience supported but not limited to, the following:worked with customers and dove deep with data to understand customer problems and business opportunities; defined the product strategy that solved customer needs; prototyped or experimented to learn, address risks, verify assumptions, and obtain early customer feedback; prioritized and launched products that targeted specific outcomes; measured product performance against target outcomes, and made needed adjustments in follow-on iterations. •Product Skills & Successes: Provide examples that demonstrate TPM Sr level work, such as:Products shipped:Who it’s for (customers/users/personas) What it does (features/capabilities) Why it matters (value/what problem it solves) Outcomes delivered:How many users impacted / How and how much impact What new capabilities enabled / What new value created that didn’t exist before •What metrics moved the needle on (e.g., usage up XX%; adoption up YY%; conversions up ZZ%; time/steps saved by QQ%; etc.) •Product Decisions:Examples of customer input and feedback via XYZ methods Examples of strong command of the market and investment recommendations via… How prioritized roadmap/features/tradeoffs by… How justified/defended decisions with… •How inspired and led the Product Team:Example of Product “North Star” by… How incorporated the ideas and expertise of key stakeholders by… How understood team member challenges and cleared roadblocks by… How painted a clear picture of what success looks like via… How ensured team was on-track and/or made adjustments by… •Technical Experience: Proven experience delivering cloud-native technology products such as APIs, microservices, ML/AI-driven workflows, personalization or recommendation engines, big data pipelines, everything-as-code, everything-as-a-service, etc. is essential. Extensive mobile or web application product development is also relevant. Solid familiarity with modern security best practices. Experience using product telemetry and observability.

+ Additional Skills (preferred): Product Management Certification: Product-related certifications are not required, but can provide awareness of common delivery frameworks (e.g., CSM, CSPO, PMP, Agile SAFe, etc.). As a successful Sr. TPM, you are able to provide specific examples of how various frameworks have both helped and hampered your product teams. With this knowledge at-hand, you can also articulate your preferred product delivery processes, culture, and tools … and why. Experience with User-Centered Design (IxDF), Design Thinking (IDEO U), Behavioral Economics (Irrational Labs), and/or Silicon Valley Product Group (SVPG) methodologies is a huge plus!

Job Opening ID

41953