• Audio Visual Lead, AMER

    Autodesk (Denver, CO)


    Job Requisition ID #

    25WD89955

    Audio Visual Lead @ Autodesk

     

    We are accountable, meet our commitments and deliver outstanding results to our customers. We value collaboration, speed and flexibility. This is truly a rare opportunity to work at a market leader helping to design and make a better world for all. Our global team recruits the talent that creates software to help our customers achieve the new possible. From the greenest buildings to the cleanest cars, from the smartest factories to the biggest stories, amazing things are created every day with Autodesk.

    Position Overview

    The AMER's GEO Lead will be based in Denver. Responsibilities include providing AV for the Denver office and escalated support for the Americas regional conference room technologies

    Responsibilities

    + Ongoing preventative maintenance & troubleshooting for Denver office (including support for ACE meeting & in-office events)

    + Liaise with and supportlocal Workplace Operations, Workplace Technology Team, IT (Site Support)and external vendorson the support and maintenance of conference room technologies

    + Work collaboratively with internal/external partners to adhereto Autodesk standards for Technology and associated infrastructure

    + Able to provide remote support for corporate workplace IoT and AV environments and will confidently and quickly analyze problems using technical diagnostic skill sets, to effectively support and resolve issues

    + Create and update training materials to assist with upkeep of knowledge base information for related Workplace Technologies

    + Engage vendors as needed to coordinate onsite support needs

    + Proactively monitor system health dashboards and engage local teams to assist in resolving issues

    + Assist with maintaining inventory and returning defective product (RMA) and inventory DOA issues

    + Provide end user and support staff training on technology use and troubleshooting

    + Coordinate AV support findings, knowledge base and troubleshooting steps with in GEO partners

    + Leverage Autodesk Technology tools to monitorsystem health and manage ticketing

    + Great communication skills between clients and contractors on an ongoing basis

    + Strong knowledge on DSP’s, digital platforms, matrix switchers, video walls and video conferencing

    Minimum Qualifications

    + At least 7 years of experience working in high tech industry, IoT, AV and technology support

    + In-depth understanding of troubleshooting for AV and IoT devices

    + Thorough technical understanding of AV and IoT system implementation and support

    + Able to communicate clearly, quickly and effectively via email, Teams and Slack

    + Able to work effectively with others to develop quotations, purchase orders, contracts

    + Ability to work after hours to supportAV environment

    + Demonstrates a strong sense of curiosity and a willingness to explore new ideas, technologies, and solutions to continuously improve processes

    Preferred Qualifications

    + Proficiency in Q-SYS Designer and Crestron Toolbox and hardware

    + Familiar with system administration of Workplace tools such as: Robin, VergeSense, Sign-In Enterprise, Eptura, Appspace, Microsoft Teams Rooms and Zoom Rooms

    + Proficient with Microsoft Office

     

    Learn More

     

    About Autodesk

     

    Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

     

    We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

     

    When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

     

    Benefits

     

    From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

     

    Salary transparency

     

    Equal Employment Opportunity

     

    At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

     

    Diversity & Belonging

     

    We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

     

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