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Distribution Administrator

**Location:** Orlando

**Summary:** This role is responsible for the complete lifecycle of spare parts sales, from quotation to on-time delivery and returns. You'll serve as the primary customer interface, ensuring prompt responses to inquiries and efficient order management in a fast-paced environment.

Key Responsibilities:

+ Manage the full sales order process, including quotations, order entry, acknowledgements, status updates, and invoicing.

+ Coordinate proactively with warehouse, logistics, and planning teams to ensure timely delivery and material availability.

+ Provide first-level customer service, addressing inquiries, changes, and complaints while maintaining positive customer relationships.

+ Monitor delivery performance, track backorders, and resolve issues to prevent late shipments.

+ Process RMA returns, credit memos, and address shipping/invoice disputes.

+ Utilize SAP for materials receiving and order management.

+ Maintain accurate records and ensure compliance with customer requirements.

Minimum Requirements:

+ Associate's degree in a related field and 1+ year of relevant experience, OR a high school diploma/GED with 2+ years of experience in customer service, sales order administration, supply chain, or related areas.

+ Strong written and verbal communication skills in English.

+ Results-oriented with excellent organizational skills and attention to detail.

+ Ability to multitask, prioritize, and work independently or as part of a team.

+ Proficiency in Microsoft Outlook, Word, and Excel.

+ Legally eligible to work in the U.S.

Preferred Qualifications:

+ Experience with ERP-based Sales Order Management systems (SAP preferred).

+ Working knowledge of quotation/sales order management processes.

+ Previous spare parts support experience in the airline or electronics manufacturing industry.

+ Familiarity with import/export regulations and Incoterms.

Special Requirements:

+ Monday-Friday during core business hours.

+ Less than 10% travel, primarily domestic with potential for international travel.

Apply today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.