"Alerted.org

Date Posted:

2025-07-31

Country:

United States of America

Location:

PW116: Muskegon, MI 4905 Stariha Drive, Muskegon, MI, 49441 USA

Position Role Type:

Onsite

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons.

For a complete definition of “U.S. Person” go here.

https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do:

The Customer Experience Team, within Pratt & Whitney Component Solutions Parts Distribution Center is seeking a specialist to support frontline customer service. This employee will work across the value stream to successfully meet the expectations for operational success of the frontline customer service team. In this role, you will be someone with excellent written and verbal communication skills with strong attention to detail. You will be a problem-solving professional with the ability to develop employees and assist in their growth.

Key Responsibilities:

+ Serves as the key liaison for areas of responsibility, through regular communication, builds strong relationships and manages escalations and mood to improve overall health of PWCS.

+ Drives ownership of the PWCS team’s engagement with Pratt & Whitney Canada (P&WC) metrics and data alignment initiatives, delivers data and presentations as needed with senior management.

+ Maintains a high standard of etiquette and protocol with internal/external customers, acts as an escalation point for problem resolution.

+ Continuous improvement to improve customer and employee experience.

+ Performs miscellaneous other duties and assignments as directed.

+ Liaison between PWCS and KellyOCG team members

+ Develop training materials to assist in new employee experience/continuous improvement initiatives

+ On-Call 24/7/365 Backup for frontline escalations, releases, and emergencies

+ Sales order management (Approvals/Overrides/Concessions/Returns)

+ SAP Super User with SAP S/4HANA conversion responsibilities

+ Customer Relationship Management (CRM) software Super User

+ Cash on Time system/process delegate for PDC invoice disputes

+ Participate in quality audits

+ New employee onboarding assistance including systems accesses, training and coaching

+ Communication of standard work, best practices, and process corrections to meet key performance indicators (KPIs)

+ Provides oversight, guidance, and mentoring to build community and improve throughput, productivity, and overall customer experience

+ Initiates process automation and innovation; drives for continuous improvement to enhance customer experience in multifaceted areas of Pratt & Whitney Component Solutions (PWCS)

+ Strategic project initiatives as required by the business

What You Will Learn:

+ How to best support activities and improvement initiatives within customer service.

+ How to ensure compliance with project management methodologies and standards.

+ How to develop and provide guidance and support to team members to ensure successful customer interactions and project flow.

Qualifications You Must Have:

+ Bachelor’s degree with 5 years’ business-to-business sales/customer service experience with increasing responsibilities or other related experience in aviation spare parts business; OR Master’s Degree with 3 years’ experience in related field; OR in lieu of a degree, High School Diploma/GED Equivalent with 9 years of relevant experience.

Qualifications We Prefer:

+ Previous experience with PowerBI

+ Experience with Microsoft Dynamics CRM and PowerPoint

+ Proficiency in SAP, Microsoft Teams, Word, and Excel

+ Excellent communication skills, written and verbal

+ Demonstrated ability to build and maintain internal and external customer relationships

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

+ **Onsite** : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines

Learn More & Apply Now!

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._

Privacy Policy and Terms:

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.