"Alerted.org

_If you are an internal associate, please login to Workday and apply through Jobs Hub._

Job Purpose

The Manager, Print and Mail Services is responsible for the development and support of Jackson's transactional print systems, print-on-demand environment, and mail inserting operations. The Manager directs Print and Mail Services staff and print/mail activities to ensure effective and efficient utilization of print and mail technology. Additionally, the Manager develops plans and strategies to improve processes, implement new technologies and methodologies.

Essential Responsibilities

+ Delegates and prioritizes work within the department, troubleshoots issues and motivates staff to ensure production standards are met and/or exceeded.

+ Directs staff and is accountable for personnel actions including hiring, performance and salary reviews, coaching, corrective action, and terminations.

+ Provides leadership, team building, support, coaching, scheduling, and mentoring to their team across multiple locations, shifts, and including hybrid workers.

+ Identifies efficiencies and quality control measures to improve productivity and reduce waste for output production.

+ Identifies workflow and quality related issues that may impact Service Level Agreements (SLA’s).

+ Provides leadership and support with risk management in identification, reporting, and post incident follow-up.

+ Coordinate’s recovery activities during production outages, escalating to both IT and Operations teams as needed.

+ Provides leadership in the strategic planning with other Jackson leaders in the design and implementation of new processes and procedures in support of corporate initiatives.

+ Coordinates and leads projects for print and mail hardware acquisition, utilization improvements, and retirement.

+ Produces KPI reports for equipment usage and hardware related problems.

+ Coordinates the development of the department’s annual budget and maintains budgetary responsibilities.

+ Researches and identifies opportunities for improving production processes and quality assurance.

+ Supports the monitoring of the print and mail environment to ensure timely production of output. .

+ Identifies opportunities and champions improvements for processing outgoing mail in support of USPS rules and regulations.

+ Manages Third party vendor relationships, reviewing contracts and ensuring that Jackson is supported and that services are met in accordance with agreements.

+ Provides 24X7 on-call support for the Print and Mail Services group.

+ Reviews and updates the Disaster Recovery Testing strategy, policies, and procedures.

Other Duties

+ Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

+ Proven decision-making skills along with excellent research, analysis, and organizational skills.

+ Project management skills and knowledge of SDM (Systems Development Methodology).

+ Strong knowledge of Microsoft Office products.

+ Strong verbal and written communication skills.

+ Strong interpersonal, problem-solving, analytical and customer service skills with internal and external customers.

+ Knowledge in printing, mail inserting, and finishing technologies and their capabilities.

+ Knowledge and ability to manage staff and administer personnel actions including performance and salary reviews, hiring, corrective action and terminations.

+ Knowledge in USPS rules and regulations and the tools and services available.

+ Ability to distinguish between different color hues and patterns.

Qualifications

Bachelor's Degree or equivalent work experience required.

5+ years of print and mailing experience required.

supervisory or management experience required.

We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

At Jackson, our employees are empowered to bring a fresh perspective, confront new challenges, and define their own career paths. We value the unique perspectives and innovative ideas that come from our employees' diverse backgrounds.

Jackson is the marketing name for Jackson National Life Insurance Company (Home Office: Lansing, Michigan) and Jackson National Life Insurance Company of New York (Home Office: Purchase, New York). Jackson National Asset Management, LLC (JNAM) located in Chicago, Illinois, is an SEC-registered investment adviser and Jackson subsidiary.

Annuities are distributed by Jackson National Life Distributors LLC, Member FINRA.

Jackson companies offer an outstanding benefits package including competitive pay, bonuses, comprehensive health insurance benefits, a matching 401(k) retirement plan, adoption assistance, education matching gift program and dependent tuition program. Online applications requested. Contact [email protected] for alternate formats for accommodation.

To learn more about Jackson's financial strength and results, visit jackson.com (https://www.jackson.com/our-company/financials/landing.xhtml) .