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Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your role and responsibilities

The Solutions Architecture (SA) organization serves as solution subject matter experts, providing technical guidance at strategic points throughout the lifecycle of our partnership with our Customers. As Solution Specialists, we collaborate across multiple functions including Sales, Solution Engineering, R&D, Value Engineering, Marketing and Professional Services to help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp solutions.

What you’ll do (responsibilities)

As a Solution Specialist, you will focus on driving customer success and adoption of HashiCorp solutions. You will serve as a domain expert, providing customers with technical guidance at strategic points during customer journeys with HashiCorp. You will translate Customer challenges into repeatable, scalable, and consumable product and process standard methodologies, across the entire HashiCorp portfolio, for the benefit of all field teams, Partners, and Customers.

* Assist as a specialized domain expert aligned to, and in support of, HashiCorp’s products and the surrounding ecosystem and an escalation path to progress strategic opportunities across the entire customer journey

* Establish and maintain an understanding of the overall HashiCorp technology portfolio

* Assist in sophisticated technical due diligence activities supporting our moments that matter such as Discovery, Technical Validation, Onboarding, Consumption, and Optimization

* Deliver advanced product presentations, demonstrations, evaluations, workshops, and proof-of-values to key customer partners

* Partner with Account Teams to identify and manage Customer risks and opportunities as they relate to product adoption, renewal, and expansion

* Collaborate with HashiCorp Product Management to translate Customer business needs into technical solutions and prioritize new product requirements

* Collaborate with HashiCorp Product Management, Marketing, Product Education, and Value Engineering to build and manage prescriptive patterns for core and strategic product use cases

* Act as educators and advisors to HashiCorp Sales teams, our partners and our customers

* Help foster an environment for ongoing customer success

Required technical and professional expertise

* Comfort leading discussions with customers to educate and advise on usage and adoption of HashiCorp products to achieve measurable value

* Deep technical expertise in cloud and on-premise infrastructure management, application deployment, and practical security methodology

* Strong foundation of supporting technical sales and security-focused solutions

* Ability to work well in a highly-dynamic environment that focuses on providing outstanding customer service

* Comfort working remotely and performing well given a high level of independence and autonomy

* Outstanding communication - Developing and delivering technical content for audiences of varying technical abilities

* Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and/or scheduling platforms

* Experience with either engineering/operating an infrastructure platform that has its own internal/external customers

* Experience in major transformation efforts involving significant process, organizational and technology change

* This is a customer-facing role. You may be required to travel to client locations to deliver on engagements when needed

Preferred technical and professional experience

* Experience crafting technical content such as Architectural Blueprints and Recommended Patterns

* Experience supporting peers through code review, pairing, and acting as a resource for all team members, sharing technical knowledge and process guidance

* Deep knowledge of HashiCorp’s domain area and ow it works together to conceptualize solutions in the given domain area (HashiCorp product Certification Desired)

* Expertise in at least one Cloud provider in your given region (AWS/Azure/GCP Certification Preferred)

* Expertise in the field of container orchestration and development (CKA Certification Preferred)

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.