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Overnight Program Manager - Binghamton

Job Details

Job Location

320 Chenango - Binghamton, NY

Position Type

Full Time

Salary Range

$60406.00 - $62000.00 Salary/year

Travel Percentage

Negligible

Job Posting Date(s)

Start Date

07/31/2025

End Date

08/31/2025

Description

Position Title:Overnight Program Manager

Reports to:Binghamton Program Director

Position:Full-Time

Salary Range:$60,406 - $62,000

Exempt/Non-Exempt Status:Exempt

Description

Make a difference in a family’s life!

Volunteers of America Upstate New York’s continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives.

Housing and Shelter Services Program Manager, NY

Volunteers of America Upstate New York is seeking a passionate and dynamic human services professional to join our leadership team. The Program Manager/Senior Case Manager will play a critical role in advocating for and supporting vulnerable individuals and families, including homeless individuals and families, low-income individuals, veterans, and those who have been previously incarcerated. This role involves direct service delivery as well as overseeing the operations and staff within our Binghamton programs, ensuring high-quality services and positive outcomes.

JOB DUTIES AND RESPONSIBILITIES

+ Assist the Program Director in managing and overseeing the day-to-day operations of our Binghamton-based programs.

+ Support the Program Director with oversite of the Binghamton programs including onboarding, training and ongoing support for a team of Case Managers and Resident Assistants to ensure trauma informed and person centered supportive services are provided in the programs

+ Provide leadership, supervision, and support to a dedicated team of case managers and direct service staff. Ensure proper scheduling and reporting to meet program goals

+ Deliver direct program services to clients, including case management, housing assistance, and referrals to community resources.

+ Maintain accurate records for all program participants in accordance with VOA guidelines and relevant regulatory, agency and funding source standards.

+ Availability to work evenings and weekends as applicable to the department’s environment.

+ Respond to and provide support for crisis and other urgent matters in the programs.

+ Work closely with community partners, local government agencies, and other service providers to coordinate care and improve service delivery

+ Other duties as requested to benefit client and programs

+ Other responsibilities as assigned.

EXPERIENCE AND EDUCATION QUALIFICATIONS

+ Bachelors Degree in a Human Services field or 5 years experience working in a human services position

+ Minimum of three years experience managing staff preferred

+ Strong organization and written and verbal communication skills

+ Knowledge of best practices in homeless services

+ Availability to work evenings and weekends when required and respond in person to emergency situations

+ Ability to pass criminal background check

+ Experience using Outlook, Word and Excel

+ NYS Drivers License

+ COVID 19 Vaccination

VOA provides comprehensive benefits for eligible employees including:

+ Competitive Pay

+ Paid Time Off

+ Health, Dental, Vision Insurance

+ Company Paid Life & LTD Insurance

+ 403(b), & more!

Volunteers of America is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.