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Sales Account Manager , Clinical Solutions (Health)

Are you passionate about healthcare and ready to take your sales career to the next level?

Do you thrive on building relationships, solving challenges, and helping customers succeed?

About the Team

Elsevier is the leading provider of medical information in the world providing over 25% of the world’s clinical content and serving over 20 million healthcare professionals. Our Clinical Solutions division is uniquely positioned to help our customers achieve success. We have a clear mission to use our evidence-based content to deliver better outcomes for patients. Across a complex care continuum and a diverse spectrum of care providers and patients, Elsevier offers solutions and services that help customers utilize and integrate content to improve professional practice, reduce care variability, engage patients, and promote a culture of quality, safety, and satisfaction – optimizing care delivery, the patient experience, and financial outcomes.

About the Role

Join Elsevier’s Clinical Solutions sales team as a Sales Account Manager and play a key role in delivering innovative SaaS solutions backed by Elsevier’s highly trusted evidence-based content to hospitals, healthcare systems, and home health organizations across the United States and Canada.

As a Sales Account Manager with a portfolio of healthcare clients , you’ll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account.

Responsibiliti es

Retention

+ Develop and d eliver proactive engagement strategies, health checks, and business reviews.

+ Analyze product usage and satisfaction to ensure renewals and long-term value.

+ Identify risk signals early and take action to mitigate churn.

+ Negotiate contracts that are mutually beneficial to both the customer and Elsevier

Strategic Expansion

+ Identify upselling and expansion opportunities aligned with customer goals.

+ Position additional Clinical Solutions products to meet emerging needs through consultative selling .

+ Lead sales motions from discovery through negotiation and closing.

Relationship Management

+ Build deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.

+ Serve as a consultative partner aligned to client objectives .

+ Study market trends and become an industry expert within your designated health system region

Sales Execution & Enablement

+ Own the end- to- end sales process for renewals and expansions.

+ Coach sales executives on expansion opportunities that meet customer needs

+ Accurately forecast and manage pipeline using Salesforce CRM.

Internal Collaboration

+ Work closely with Sales Executives and Customer Success to drive results.

+ Share market feedback and help shape product improvements.

+ May support coaching, mentoring and training of new team members

Requirements

+ Have a bachelor's degree and 2+ years of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems. Master's degrees are valued.

+ Display proven success in renewal management, upselling, or cross-selling .

+ Have confiden ce when presenting to and influencing clinical, operational, and executive stakeholders.

+ Display exceptional presentation, communication, and strategic thinking skills.

+ Able to thrive in a fast-paced, deadline-driven environment.

+ Have skills in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).

+ Able to adopt sales methodologies such as MEDDPICC, Challenger , Miller Heiman and/or Franklin Covey within your workflow .

+ Able to travel overnight, ge nerall y up to 30 % of the time or based upo n the needs of the business and our customers.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals.

+ Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

+ Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

+ Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

+ Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

+ Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

+ Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

+ Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

+ Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals’ advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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