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Job Description

Insight Global is seeking a specialist in Mastercard or Visa chargeback processes for a Disputes Product Management Lead position supporting the AppleCard! This is an individual contributor role at the VP level. Our client is a large financial institution and you will be a part of their Consumer Product Management organization driving end-to-end product development lifecycles for new features and capabilities in the Disputes domain using a data-driven approach.

This role will support a large body of work for the Dispute teams back-office operations. The claims agents use Pega Dispute as their platform to manage credit card disputes and chargebacks between all parties. Pega is integrated with Mastercard and currently consists of many dispute processing workflows that are manual and require optimization. The goal of this position is to drive automations in these Pega and chargeback related workflows to reduce the number of days in the dispute lifecycle. This will ultimately help the bank eliminate write-offs and drive profitability back to the firm. Strong knowledge of Regulation Z will be critical for success and optimizing these workflows within the regulatory framework.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

10+ years of experience in Credit Card Operations coming from Product Management, Process Management or Product Engineering roles

8+ years of experience managing Mastercard or Visa Chargeback processes with a deep understanding of how data flows in the chargeback process, preferably with experience implementing chargeback related workflows

Strong knowledge of working within the credit card regulatory environment, in particular Regulation Z Dispute processes

Excellent communication skills to work cross functionally with a variety of stakeholders Experience coming from the credit card division of a large bank

Experience with Pega Disputes Platform null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].