• Security Officer - Team Lead

    Dartmouth Health (Lebanon, NH)


    Overview

     

    This Dartmouth Health position is located at Valley Regional Hospital in Claremont, NH.

     

    Monday-Friday, 7am-3pm.

     

    Responsible for leading and supporting a team of security officers in an effort to maintain the safety and well-being of patients, visitors, staff, and hospital property.

    Responsibilities

    * Coordinate work schedules and assist resolving staffing issues, work priority and post assignments with team.

    * Identify and facilitate the order of supplies, equipment and other resources within approved and allocated budget.

    * Provide technical guidance, oversight and mentoring to team members.

    * Provide site specific field training to new officers and identify further training opportunities.

    * Provide input to leadership regarding performance and/or need for disciplinary action.

    * Patrols all areas of the Medical Center and/or other DH Campus locations looking for illegal/inappropriate activity and security/safety concerns. Uses watch tour and/or card reader system to document patrol activity. Proactively provides information, assistance and guidance.

    * Makes rounds to ensure the safety and security and provide assistance to patients, visitors, staff and guests.

    * Responds to, investigates and documents security incidents and completes a thorough Daily Activity report.

    * Assists Nursing units, clinical care areas, and other departments with uncooperative, combative or violent patients. Uses AVADE (awareness, vigilance, avoidance, defense, escape) techniques to educate, prevent and mitigate disruptive behavior and workplace violence.

    * Provides patient watch activities to prevent elopement or injury to self/others.

    * At the direction of the medical staff, applies restraints. Calls Lebanon Police Department as situation warrants. Deals with custody disputes and/or domestic disturbances amongst the patients, their families and friends.

    * Searches patients, visitors, staff, belongs, equipment and/or property as appropriate.

    * Responds to emergencies and code calls. Performs CPR, to include the use of AED’s. For medical incidents outside the building, contacts the Lebanon Fire Department for ambulance response.

    * Monitors all parking lots for compliance with Medical Center parking regulations. Provides advice and guidance to patients, visitors and guests. Ticket unauthorized parked cars. Watch for and follow up on safety hazard parking situations. Provide vehicle assistance services.

    * Assists Parking Officers with parking control as requested.

    * Assists DHART with helicopter arrivals and departures.

    * Releases deceased patients and accepts incoming deceased patients.

    * Completes all required/requested forms, reports and documents.

    * Completes assigned ‘CINC’ duties

    * Responds to duress alarms, other emergency situations and routine dispatch needs.

    * Performs other duties as required or assigned.

    Qualifications

    * High school graduate required

    * 3 years of related experience required.

    * Direct security experience highly preferred.

    * Exceptional customer service skills

     

    Required Licensure/Certifications

     

    - Valid driver’s license with a clean driving record required, in accordance with D-H's Driver Disqualifications Guidelines.

     

    - AVADE Certification – levels I, II, and III.

     

    - Certified in the use of Tasers, Hand Cuffs, Pepper Gel.

     

    - CPR/AED Certified.

     

    - Must complete all required training and pass minimal physical requirements within 90 days from date of hire and as required thereafter.

     

    * Area of Interest:Service

    * Pay Range:$21.19/Hr. - $32.85/Hr.

    * FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week

    * Shift:Day

    * Job ID:33004

     

    Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more:Benefits | DHMC and Clinics Careers

     

    Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

     

    Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.