• IT Field Service Technician- Retail

    Royal Farms (Baltimore, MD)


    Description:

    The primary role of the Store Technology Field Service Technician is responsibility for the overall maintenance and operation of retail store level technologies such as point-of-sale systems, personal computers, computer peripherals, and data networks.

    Responsibilities:

    • Install, diagnose, repair, maintain and upgrade all store technologies such as point of sales systems, desktop PCs, network equipment and peripherals such as bar code scanners and printers.

    • Identifies, researches and resolves technical problems in conjunction with other Royal Farms’ Information Technology personnel.

    • Complies with and helps to enforce standard policies and procedures with respect to Royal Farms Information Systems requirements and PCI DSS standards.

    • Works with hardware/software vendors to ensure equipment and software are running to optimal standards.

    • Works with store leaders and Royal Farms maintenance department in resolving facility related issues that impacts store technologies.

    • Performs other duties as assigned. Required to be on call for emergencies.

    Requirements

    Minimum Qualifications:

    • At least 2 years of experience in a multi-site, retail environment.

    • Ability to work with minimal supervision.

    • Experience with back office retail systems.

    • CompTIA A+ Certification.

    • The ability to problem solve quickly and professionally.

    • Must have reliable transportation and willing to be on the road.

    Preferred Qualifications:

    • At least 2 years of experience in a multi-site, convenience/petroleum store environment.

    • Associates Degree.

    • At least 2 years of experience with Radiant Systems point of sale and/or customer self service equipment.