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Senior Office Solutions Specialist** **Position Summary

The Senior Office Solutions Specialist is responsible for engaging existing Ricoh accounts with a primary focus on customer retention and expanding Ricoh’s product and service footprint. This is a 100% telephone-based sales role requiring a minimum of 30 outbound calls or activities per day. The specialist must maintain accurate and up-to-date notes in RForce regarding potential opportunities. The role may expand to include Zero Base Accounts (ZBA), lead generation, or other projects as needed.

Key Responsibilities

+ Drive sales within the SMB customer segment using a telephone-based sales approach.

+ Make a minimum of 30 outbound business-to-business calls or activities daily.

+ Focus on customer retention and the expansion of Ricoh’s equipment and service offerings.

+ Apply customer-focused selling techniques, effective communication, and objection handling.

+ Deliver prepared sales scripts that clearly describe Ricoh’s products and services.

+ Provide professional, courteous, and efficient customer service at all times.

+ Meet or exceed revenue and placement targets for equipment and services.

+ Maintain detailed records of account activity in the RForce sales database.

+ Serve as the first point of contact for customer inquiries and needs.

+ Perform additional duties as assigned.

Qualifications

+ Bachelor’s degree or equivalent experience in a related sales environment.

+ Minimum of 2 years of successful telephone-based B2B account management and development experience.

+ At least 6 months of Ricoh sales experience.

Knowledge, Skills, and Abilities

+ Strong understanding of sales methodologies and processes.

+ Ability to follow instructions and think independently.

+ Coachable and open to feedback.

+ Takes ownership and responsibility for performance.

+ Self-motivated with consistent drive and enthusiasm.

+ Effective team player with strong collaboration skills.

+ Excellent negotiation, written, and verbal communication skills.

+ Demonstrated business acumen and account planning capabilities.

+ Strong time management and organizational skills.

+ Proficient in Microsoft Office Suite and general computer applications.

Working Conditions and Physical Demands

+ Typical office environment with standard lighting, ventilation, and noise levels.

+ Regular communication with team members and departments.

+ Work assignments are varied and may require innovative problem-solving.

+ Frequent involvement in high-pressure situations requiring resilience and focus.

+ Primarily sedentary work with occasional walking, standing, bending, and light lifting.

+ Moderate dexterity required for using office tools such as keyboards, telephones, and headsets.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.