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Position Profile:

The Manager I, Operations provides leadership, training, and direction to ensure that all jobs are completed to company quality standards, meet client specifications, and are delivered on time and within budget. This role oversees personnel, equipment, and workflow, with a strong emphasis on graphic design operations.

Key Responsibilities:

+ Supervise personnel and workflow to ensure quality, timeliness, and cost-efficiency.

+ Manage production labor to meet established labor percentage goals.

+ Hold team members accountable for quality and efficiency.

+ Ensure client deadlines and contract requirements are met.

+ Oversee compliance with HR, financial, and safety regulations.

+ Monitor and support employee training and development.

+ Provide coaching, cross-training, and performance evaluations.

+ Promote a culture of safety and lead by example.

+ Hire, review, and retain qualified personnel.

+ Recognize employee achievements and foster motivation.

+ Maintain positive internal relationships and communication.

+ Complete reports and administrative tasks as required.

+ Manage financial performance, including P&L and forecasting.

+ Apply digital expertise to improve operations.

+ Strengthen collaboration between production and sales teams.

Qualifications:

+ Bachelor’s degree or equivalent work experience.

+ 5–7 years of production experience.

+ Minimum 3 years of management experience.

Knowledge, Skills, and Abilities:

+ Proficient in standard business software and digital tools.

+ Strong verbal communication and leadership skills.

+ Ability to motivate and mentor teams.

+ Solid business math and analytical skills.

+ Effective interpersonal and feedback skills.

Working Conditions & Physical Demands:

+ Office environment with standard lighting, noise, and temperature.

+ Requires walking, standing, bending, and lifting up to 50 lbs.

+ Use of office and production equipment (e.g., scanners, copiers).

+ Must be available for extended hours, including nights, weekends, and holidays.

+ Must be able to manage high-stress situations and multitask effectively.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.