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Hotel:

Normal Marriott

201 Broadway Ave

Normal, IL 61761

Front Office Manager

Full time

Starting Compensation

$46,892

Expected Job Closing Date:

2025-08-06

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

_Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence._

What’s in it for you?

The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

+ **Career Growth & Learning** – 40% of our management hires are internal promotions!

+ **Invest in Your Future** – 401(k) plan with company match.

+ **Comprehensive Health Coverag** **e** – Medical, dental, and vision insurance options.

+ **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

+ **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

+ **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs.

Job Description

We are seeking an experienced hospitality professional to lead our guest services team at the newly renovated Normal Marriott. This full-service hotel features 228 guest rooms and over 24,000 sq. ft. of event space, serving as a central hub for meetings, conferences, and social events in the Bloomington-Normal community. Conveniently located near Illinois State University and Uptown Normal’s shops, dining, and cultural attractions, this is a prime opportunity to make an impact at a top-performing property.

What You’ll Do

+ **Lead & Inspire** : Manage and motivate our front office team, setting clear expectations and holding associates accountable for success.

+ **Champion the Guest Experience** : Anticipate needs, resolve concerns, and create memorable stays that build loyalty.

+ **Collaborate Across Teams** : Work closely with all departments to ensure seamless operations and guest satisfaction.

+ **Drive Performance** : Manage labor costs, control expenses, and identify opportunities to increase revenue.

+ **Uphold Standards** : Maintain brand guidelines and cleanliness expectations, stepping in to support as needed.

+ **Be the Go-To Leader** : Serve as Manager on Duty, ensuring smooth operations and a superior guest experience at all times.

What We’re Looking For

+ **2+ years of front desk experience** – You know the ins and outs of hotel operations and can keep things running seamlessly.

+ **2+ years of supervisory experience** – You’ve led teams, coached employees, and fostered strong workplace culture.

+ **Tech proficiency** – You navigate Microsoft Office with ease (Word, Excel, Teams).

+ **Schedule flexibility** – Hospitality runs 24/7, and you’re ready to jump in where needed.

+ **Hands-on approach** – Physically able to lift, move, and assist as part of the team.

What Atrium Leadership Looks Like

+ **Accountable Achiever** – You take ownership of your results and celebrate success.

+ **Agile Thinker** – You adapt quickly and solve challenges creatively.

+ **Talent Curator** – You invest in people and help them grow.

+ **Transparent Leader** – You lead with clarity and honesty.

+ **SPIRIT-driven** – You embody Service, Perseverance, Inclusion, Respect, Integrity, and Teamwork in everything you do.

Why Atrium?

_"For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road."_

• **Maria O., Atrium Associate**

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!