• Product Support Specialist Sr. II

    ManpowerGroup (Princeton, NJ)


    Our client, a leader in the medical device industry, is seeking a Product Support Specialist Sr. II to join their team. As a Product Support Specialist Sr. II, you will be part of the Customer Support department supporting healthcare providers. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a collaborative mindset which will align successfully in the organization.

     

    **Job Title:** Product Support Specialist Sr. II

    **Location:** Princeton, NJ

     

    Pay Range: $30-34/ hr on w2

     

    What's the Job?

     

    + Provide direct support to internal and external customers on the business's portfolio of products.

    + Respond to customer inquiries via multimedia channels, including phone and email.

    + Analyze customer complaints and diagnose probable causes to provide effective troubleshooting solutions.

    + Educate customers on product usage and follow up as necessary to ensure satisfaction.

    + Implement and maintain the effectiveness of the Quality System, documenting complaints in accordance with Quality standards.

     

    What's Needed?

     

    + Bachelor's degree or equivalent experience, preferably in the sciences or a medically-related field.

    + 3-5 years of experience in an FDA regulated environment.

    + Ability to assimilate complex technical information and make independent decisions in a fast-paced setting.

    + Strong aptitude for using various databases and computer software to complete tasks.

    + Excellent communication skills, both written and verbal, to convey information clearly and accurately.

     

    What's in it for me?

     

    + Opportunity to work in a dynamic and supportive environment.

    + Engage with a diverse range of healthcare professionals and contribute to improving patient care.

    + Develop your skills in troubleshooting and technical support within the medical device industry.

    + Collaborate with a team that values innovation and quality.

    + Gain experience in a role that is critical to customer satisfaction and product quality.

    Upon completion of waiting period consultants are eligible for:

    + Medical and Prescription Drug Plans

    + Dental Plan

    + Vision Plan

    + Health Savings Account

    + Health Flexible Spending Account

    + Dependent Care Flexible Spending Account

    + Supplemental Life Insurance

    + Short Term and Long Term Disability Insurance

    + Business Travel Insurance

    + 401(k), Plus Match

    + Weekly Pay

     

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.