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Description

The Amazon Aviation Security (AvSec) team is seeking an enthusiastic Credentialing leader to join the team as the AvSec Senior Credentialing Program Manager (CPM). The successful candidate will be responsible for developing, implementing and overseeing the Amazon Air (AIR) credentialing system. In the U.S. this requires full compliance with all 49 Code of Federal Regulations (CFR) 1542 and 1544 requirements at regulated and unregulated airports. Outside the U.S. this requires evaluation of host government credentialing standards and developing Amazon policies and procedures to mitigate any gaps between those and U.S. standards.

The successful candidate will develop and provide the AIR team and business partners with necessary tools, resources, and training to build and maintain compliance with the Department of Homeland Security’s (DHS) Transportation Security Administration (TSA) regulations in the U.S., International Air Transportation Association (IATA) Aviation Security standards, and engage and support internal Amazon teams and customers.

This position will require strong communication and partnership with senior leaders, managers, peers and team members, both within AIR and with its contract airline and ground handling vendors, federal regulatory agencies, airport security teams as well as with other business partners, to drive effective solutions and mitigate any risks to the operation.

Key job responsibilities

The CPM’s responsibilities include creating, establishing, and verifying compliance with security procedures, regulatory standards, physical security design standards, and policies while utilizing Security Management Systems (SeMS) processes for risk mitigation. The successful candidate must have the ability to manage remotely and develop a high-performing team to support the AIR teams, Workforce Staffing, Human Resources (People, Experience, and Technology), and Recruitment.

Amazon is a data-driven organization, and the successful candidate must have the ability to produce clear and concise reports and communications to stakeholders.

Additional responsibilities include:

- Engage and influence regulators to recognize and accept Amazon’s credentialing program goals.

- Develop policies, procedures, training and quality assurance of credentialing to ensure that Amazon remains fully compliant with regulations at all times that results in a world class program.

- Lead continuous improvement efforts ensuring the Credentialing team meets/exceeds the needs of internal customers.

- Responsible for development of technology to support Credentialing, using best-in-class applications.

- Utilize the Security Management System (SeMS) principles to track all findings and corrective actions and build comprehensive security plans to mitigate risk and cultivate the security culture including leading and lagging indicators, goal setting and key performance indicators (KPI) for AvSec operational teams.

- Develop reporting standards and automated mechanisms for reporting the health of the credentialing business to all business stakeholders.

- Leverage best practices and experience to protect the Amazon brand.

- Ability to travel 30-40% of the time.

Eligibility Requirements:

- At all AIR sites a candidate must successfully complete a Security Threat Assessment in compliance with 49 Code of Federal Regulations § 1540.203.

- At AIR sites with an Exclusive Area Agreement a candidate must successfully complete a fingerprint based criminal history records check in compliance with 49 Code of Federal Regulations § 1542.209.

- This position may be subject to the Department of Transportation (DOT) drug and alcohol testing. Federal law requires Amazon to determine an applicant's history of DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring applicant into a safety-sensitive position.

- This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.

A day in the life

The CPM position will oversee and manage the credentialing program, and associated functions to develop mechanisms to drive a safe, efficient, and secure operations at AIR sites. The CPM drives Security Excellence & Policy Integration at Exclusive Area Agreement (EAA) sites. This role oversees aviation security standards and credentialing processes while ensuring compliance with regulations. The CPM manages the center of excellence program, developing and implementing security policies across operational sites. Working directly with site leadership, they maintain compliance standards and audit readiness while coordinating with the AvSec Credentialing Senior Manager.

On a daily basis, the CPM executes strategic initiatives for EAA standardization, monitors TSA regulatory compliance, and integrates security policies with field operations. A critical aspect of this role involves implementing insider threat mitigation strategies and ensuring consistent application of security protocols across all operational sites.

The successful candidate will be expected to develop and implement standardized programs and processes that comply with all relevant regulations and policies. This role provides key program management support to the Sr. Manager of AvSec Credentialing and other matters related to the overall strategic goals of the Credentialing team. A typical day may also require the candidate to coordinate meetings, training and guidance that impacts all AIR sites.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification listed describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

AvSec’s credentialing team operates in a dynamic environment, where members are tasked with various responsibilities, and are driven by an overarching mission of security compliance, risk mitigation and quality control. The successful candidate will collaborate and engage with a wider and diverse set of teams such as, AIR site leaders, Human Resources (People, Experience, and Technology), Learning Department, and Workforce Staffing to execute and drive the mission of the Credentialing Department. The interaction with support groups drives cohesiveness and creates an environment that fosters camaraderie and teamwork. At times, there may be the need to travel, in order to support the Credentialing team’s mission.

Basic Qualifications

- Bachelor’s degree or 7+ years of increasing experience in Aviation project management or Security, specifically, International Civil Aviation Organization (ICAO), IATA, IATA Operational Safety Audit (IOSA), U.S. and foreign regulatory programs or simiar

- Experience in a customer service-driven environment or similar

- Experience in leading operations, development, programs and/or projects in an aviation environment

- Knowledge of Microsoft Office products and applications at an advanced level

Preferred Qualifications

- Master's degree or equivalent

- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

- Master’s degree

- Strong background in working with local, federal regulators and influencing aviation security authorities and associations toward beneficial outcomes.

- Demonstrated leadership of airline and airport operations and security requirements.

- 7+ years of Aviation Regulatory Security Compliance experience, specifically TSA, FAA, and U.S CBP.

- Experience as an airport executive

- Experience in working with Insider Threat Teams and Programs

- Demonstrated ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy

- Excellent verbal communication skills, including comfort interfacing with Senior leaders.

- Writing skills including the ability to write analytical reviews for critical business decisions.

- Analytical skills with demonstrated problem solving ability.

- Experience running credentialing at a Category II or higher airport including responsibility for development and execution of the program and security outcomes.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.